Job Information
Angels on Call Administrative Support Professional- Home Care Office (Bilingual/English-Spanish Required in Lebanon, Pennsylvania
JOB SUMMARY
The Administrative Support Professional is responsible for, but not limited to supporting with day to day operations of the office.
QUALIFICATIONS
1. Minimum age requirement of 18.
2. High school diploma or equivalent required.
3. Minimum 1 year of related experience. Healthcare experience preferred.
4. Excellent customer service skills.
5. Proficient PC skills. Microsoft Word, Excel and Access preferred.
6. Professional telephone étiquette.
7. Strong attention to detail and problem-solving skills.
8. Working knowledge of office equipment, such as computers, printers, fax machines and multi-line phones.
9. Interpersonal skills that promote interdisciplinary collaboration and effective communication.
10. Compliance with accepted professional standards and practices.
11. Ability to work in an interdisciplinary setting.
12. Strong organizational skills with the ability to multi-task.
13. Satisfactory references from employers and/or professional peers.
14. Satisfactory criminal background check.
15. Health screening in accordance with state law requirements.
16. Excellent observation and communication skills.
17. Promotes teamwork and is able to redirect "we" vs. "they" attitudes/statements.
18. Self-directed with the ability to work with little supervision.
19. Flexible and cooperative in fulfilling all obligations.
RESPONSIBILITIES
- Assists with chart audit and files to ensure the office is compliant.
- Assist with administrative duties when necessary.
- Assisting with filling open shifts.
- Assisting with caregiver evaluations.
- Assisting with caregiver training.
- Assisting with confirmation calls to new and existing clients and caregivers to ensure shifts are covered.
- Assisting with recruiting by reviewing candidates and conducting first and second caregiver interviews.
- Assisting with client and caregiver meet and greets.
- Assisting with client intakes, assessment and 60/90-day visits.
- Assisting with caregiver onboarding and maintaining compliant personnel files.
- Represents AOC at community events when necessary.
- Builds relationships to foster growth and customer service objectives.
- Assisting with other projects, as assigned.
- Assists the leadership team during audits and/or special projects.
- Maintain accurate employee and client information in a secure environment.
- Participate in staff meetings, department meetings, team meetings, briefings, in-services, committees and other related activities as needed.
- Regular attendance is to be maintained.
- Adherence to a code of conduct conducive with Angels on Call policy is expected.
- Interact with all staff in a positive and motivational fashion supporting the Company's mission.
- Create and maintain a professional atmosphere that is also a fun place to work.
The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents will be requested to perform job-related tasks other than those stated in this description.