Danaher Corporation OEM Technical Support Engineer M/F/D in Leerdam, Netherlands
Videojet Technologies, Inc. is the global leader in the manufacturing of coding, printing and marking products. This high technology product prints variable information, such as expiration dates on grocery products, packaged goods, pharmaceuticals or catalogues. Our industry is pivotal in ensuring end users consume their food, beverage and pharmaceutical products safety. As the market share leader, we have operations in over 30 countries with 4,000 employees worldwide. A wholly owned subsidiary of Danaher Corporation (www.danaher.com), Videojet is the core of the $1 billion Product Identification Platform. We offer a results-oriented environment that is multicultural organization that promotes both diversity and inclusion through the full organization, team-cantered, customer focused and quality-focused, guided by the successful Danaher Business System. Working at Videojet, gives you access to a robust career development process and exciting opportunities.
Our Core Values
We empower creativity and unconventional thinking to help us uncover breakthrough solutions and accelerate the pace of innovation. We believe with conviction that diversity helps us uncover more powerful customer insights and ultimately creates a competitive advantage in the markets we serve. And we would love to have you on this journey with us!
Your challenge as OEM Technical Support Engineer:
You have unique opportunity to drive customer retention and growth servicing our Original Equipment Manufacturing (OEM) customers. You'll support our range of Videojet coding / marking equipment, industrial small character inkjet, high resolution case printing, labelling systems and Thermal Inkjet and Laser solutions. After a robust training on our products and industry, you will prepare custom-built orders, package devices, and deliver installation and post-installation support. Whilst looking after our mostly custom built devices for larger production lines together with our internal customers, your work is versatile, demanding and rewarding. You will need to be comfortable with the electrical / electronic components of this role to be successful.
Support on-site and remote pre-sales activities to assist OEM Account Managers with developing technical solutions for complex projects
Prepare and on-site build of our installations
Create AutoCAD documentation including electrical diagrams
Manage trials up to installation, defining equipment and accessory requirements, custom hardware and software
Serve as single point of contact for OEM customers from sales offer to installation
Create technical documentation to support sales proposals, installations and service
Prepare and deliver technical trainings to our customers and our OEM teams
Highly organized, able to prioritize multiple complex projects with a high sense of urgency and quality
Electronical specialised Education (i.e. MTS comparable level)
+2 years of technical work experience in automation/installation
AutoCAD proficiency to build custom manuals including electrical diagrams
Good command of English
Willingness to travel up to 25-50%
Experience in coding and marking industry
Previous customer contact role
Experience in mechanical devices industry
Being part of a dynamic team in which there is a high focus on delivering results and continuous improvement, but also where having fun and teamwork is very important.
It's a fast-paced environment, a consultative role, where you will get to partner with people to achieve their strategic business goals.
You will work in a leading global company, with a Manager who cares about you, your strengths and will help you to develop the best possible version of yourself!
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .
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