Job Information
City of Lenexa Customer Service Supervisor - Rec Center in Lenexa, Kansas
Customer Service Supervisor - Rec Center
Department: 500000 (Parks Admin)
Location: Lenexa, KS
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The Parks & Recreation department is currently accepting applications for a Customer Service Supervisor to work out of the Rec Center.
The City of Lenexa team is a big family and offers work/life balance that many people are seeking. We appreciate our employees and value training and education to empower all employees to perform their jobs in the most efficient and effective manner. If you are looking for a position where you will be supported and can grow your career, apply today to join our team!
Position Summary
This position supervises, assigns, reviews and participates in the work of full and part-time staff responsible for daily customer service activities and overall support of the Recreation Center. The Recreation Center Customer Service Supervisor directs staff that regularly assists external and internal customers with a variety of inquiries and requests including facility amenities, membership sales and program registration; and as supervisor, resolves customer complaints and concerns. Work is performed with latitude for decision-making within established guidelines and with general supervision from the Recreation Center Manager.
Essential Functions, Duties and Responsibilities
Supervises Welcome Desk and Kids Zone staff including recruiting, hiring, training and evaluating employees- work. Plans and supports professional development activities for staff. Proactively resolves work-related problems or assists employees in achieving division goals.
Maintains staff schedules and timesheets within scheduling and pay software assuring staff stay within appropriate status hours and timesheets correctly balance.
Manages the collection of membership fees through monthly billing procedures and declined payment collection practices. Processes membership renewals, changes and cancellations.
Oversees and processes daily closeout of cash drawers for the Welcome Desk. Verifies cash balances and prepares reports for Finance. Closes out Parks and Recreation drawers when Parks and Recreation Customer Service Supervisor is out of office.
Oversees specialty membership processes, policies and reporting and verifies correct payments are collected.
Ensures and assists with quality customer service encounters over the phone and in person. Explains Recreation Center amenities, rules and policies; obtains necessary information from the customer, processes payments and inputs memberships/programs in the computer.
Acts as a Manager on Duty for the Recreation Center; alternating evenings, weekends and events as scheduled.
Assists in maintaining departmental software and related databases including set-up, content management and reporting of data.
Qualifications
Minimum: Associate degree in parks and recreation, leisure services or related field; five years of administrative experience, including three years in a supervisory role; or an equivalent combination of education and experience. Satisfactory credit history is required. Must have First Aid/CPR/AED certification or obtain within six months of employment. Must complete required NIMS IS-100 and IS-700 trainings within three months of employment.
Desired: Bachelor-s degree in parks and recreation, leisure services or related field; Certified Parks and Recreation Professional (CPRP) certification.
Salary range for this position is $54,303 to $62,952 per hour dependent on qualifications and directly related experience. The City of Lenexa offers a comprehensive benefits package including:
Low-cost premiums for medical, dental, and vision insurance
Free or low cost on-site medical clinic
4% employer retirement contribution with optional 2% match
A pension plan via the Kansas Public Employees Retirement System (KPERS) (https://www.kpers.org/members/kpers3)
Six weeks of parental leave at full pay
City-paid short-term and long-term disability plans
Tuition reimbursement up to $3,500 per year
Additional personal leave during first year of employment for new employees
Minimum of 2 weeks of vacation during first year
10 paid holidays per year
Paid sick leave and personal leave
Free membership to the Lenexa Rec Center (https://www.lenexa.com/Parks-Places/Rec-Center)
City of Lenexa strives to be an inclusive place to work. Offers of employment are conditional upon successful completion of a pre-employment drug screen, physical, vision test, hearing test, reference check, and a background check is required for applicants age 18 or older. Candidates with prior criminal convictions are encouraged to submit applications for positions where they meet the minimum and/or desired qualifications and will not automatically be excluded from the recruitment process.
To Apply
Complete the online application and attach your resume and cover letter reflecting your work history. Applications will be reviewed as they are received. The position will remain open until filled.
As an equal opportunity employer, the City of Lenexa strives to treat all employees fairly, with consistency and respect, while providing a positive, challenging and rewarding work environment. We value and encourage diversity in our workplace.
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