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Kelly Services Customer Support Representative in Lenexa, Kansas

Kelly Services is currently hiring for a Customer Services Representative for a leading biotechnology company in Lenexa, KS 66215. Employee is responsible for entering order into the ERP system and assisting our internal and external customers with resolution of customer service issues and complaints.

Pay Rate $15.00

Key Responsibilities:

  • Enter orders as they are received via fax, email and/or phone as assigned by management; perform quality verification of customer shipping information, order details, and pricing.

  • Answer customer calls through a phone queue in a professional and timely manner.

  • Update customer information (e.g. address, billing information, etc.) and submit the information to the Data Maintenance group.

  • Reallocate products to ship from other warehouses as necessary.

  • Update customers with product availability information.

  • Respond to customer inquiries via email and phone in a professional manner; provide information within the area of assignment in an efficient and timely manner.

  • Document customer complaints in the ERP system in a timely manner to ensure customer satisfaction and problem resolution of service/product.

  • Provide internal customer support for field sales personnel.

  • Respond to and maintain customer service email folder

  • Utilize different resources as needed.

  • Perform all the essential functions of the Order Entry Representative.

  • Perform other duties as assigned.

  • Report any actual or potential safety hazards to the Supervisor, Human Resources, Safety Specialist or Senior Management.

Minimum Requirements/Qualifications:

  • Must have a high school degree or equivalent from an accredited institution

  • Possess good communication, writing, and problem-solving skills.

  • Possess basic knowledge in math and ability to read.

  • At least one-year inbound call center / customer service experience.

  • Must have previous experience with Word, Outlook and Excel.

This opportunity is supported by a remote recruiter. Please apply to the position, if you have any additional questions please email Danielle.Haese@kellyservices.com .

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Why Kelly ® ?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly ®

At Kelly , we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

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