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Guidehouse Project Supervisor - Hospital Operations in LEWISVILLE, Texas

Job Family :

PFS General

Travel Required :

Up to 10%

Clearance Required :


What You Will Do :

The Project Supervisor is responsible for overseeing the daily operations of a project(s) and the management of the project staff inclusive of on and offsite Team Members when applicable. A Project Supervisor is an extension of a client’s business office staff. This position is responsible for developing, implementing, managing, and meeting or exceeding the Operational goals of our clients and Company. This may include overlapping related business activities including data analytics, a robust understanding of contract management, and payer reimbursement. The Project Supervisor will and may work closely with Managing Consultants, Operations Managers to apply new and emerging approaches to our clients’ business processes. This position will follow and ensure that client policies and procedures are followed and will also perform any and all job-related duties as assigned.

Essential Job Functions

  • Strong Leadership and Management Skills

  • Client Contact and Interaction

  • Possess Interpersonal, Organizational, delegation and Data Analytical Skills

  • Contract Management

  • Payer Reimbursement

  • Monitor and ensure team member Compliance with State and Federal Laws and Guidelines

  • Coordinate and conduct interviewing of potential new hires and bring recommendations to Operations Manager.

  • Training of new Team Members.

  • On-going training and mentoring of Team Members.

  • Complete monthly account reviews for each patient account representative on the project.

  • Ensure Team Member and project compliance with HIPAA standards.

  • Receives and reviews client project reports generated from supervised Team Members.

  • Monitor and ensure all staff member’s compliance with Company/Client standards.

  • Monitor Team Member phone calls for adherence to client and Company/client expectations.

  • Monitor Team Member attendance and punctuality.

  • Communicate Team Member non-compliance with Operations Manager.

  • Conduct disciplinary counseling including performance improvement plans as required.

  • Complete annual evaluation of staff.

  • Take “supervisor” calls when a Team Member needs assistance with a patient or account work.

  • Complete all assigned projects in a timely manner.

  • Assist all staff members with their questions in the absence of their Project Supervisor.

  • Meet or exceed revenue goal for project.

  • Conduct weekly team meetings to ensure the on-going understanding of client and company expectations.

  • Monitor and ensure Team Members meet or exceed established productivity goals.

  • Complete, reviews and approves monthly client invoices for accuracy.

  • Identify and communicate trends and issues to Operations Manager & Client.

  • Works with management in developing policies.

  • Promote teamwork and a positive work environment.

Client Responsibility

  • Verify accuracy of all correspondence prior to sending to the client.

  • Provide scheduled and requested reports.

  • Ensure aging of accounts falls within client and company guidelines.

  • Ensure compliance of all client policies and procedures by staff.

  • Research and respond to all client inquiries received.

  • Ensure all files are being received, reviewed, and worked timely.

  • Ensure completion of account analysis and recommendations are reported back to the client timely.

What You Will Need :

  • University degree or High School Diploma with additional 4 years’ experience.

  • 5 years related experience

What Would Be Nice To Have :

  • Minimum 1 year of supervisory or mentor experience with a healthcare provider or an outsourcing company.

  • PC skills in a Windows environment are required.

  • Knowledge and utilization of desktop applications to include Word and Excel is essential.

  • Ability to initiate and follow through on projects and work independently.

  • Strong written and verbal communication skills.

  • Multiple systems experience

  • Possible travel

What We Offer :

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

  • Medical, Rx, Dental & Vision Insurance

  • Personal and Family Sick Time & Company Paid Holidays

  • Position may be eligible for a discretionary variable incentive bonus

  • Parental Leave

  • 401(k) Retirement Plan

  • Basic Life & Supplemental Life

  • Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

  • Short-Term & Long-Term Disability

  • Tuition Reimbursement, Personal Development & Learning Opportunities

  • Skills Development & Certifications

  • Employee Referral Program

  • Corporate Sponsored Events & Community Outreach

  • Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.