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Robert Half Help Desk Analyst in Libertyville, Illinois

Description

Candidates who are looking for work in an innovative and fast-paced work environment will be interested in Robert Half's new Help Desk Analyst opening. This is a great job for a creative with a talent for solving both routine and unique problems. This is a position that will support local and field users as a highly visible role that has a positive impact on both the department and the company. This Help Desk Analyst role is based in the Northern, Illinois area and is a permanent opportunity.

Major responsibilities

  • Pinpoint recurring technical issues and present solutions to address the root of the problems

  • Reply and follow up on technical help tickets submitted via phone, email, and walk-ups

  • Independently investigate and implement solutions to technical issues

  • Provide IT support for operating systems, productivity software, and a variety of other applications used internally

    Requirements - Less than one year of experience preferred

  • Comprehension of basic networking concepts

  • Solid understanding of Basic Troubleshooting

  • Hardware Troubleshooting experience

  • Microsoft Windows experience

  • Command of Basic Troubleshooting

  • Customer service experience

  • Prior experience with IT support ticketing systems

  • Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity

  • Working knowledge of user administration and bug fixing in a client server environment

  • Proven experience in installing and configuring operating systems, networked and local printers, and business applications

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4429. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .

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