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Job Information

WTW QA Representative in Lima, Peru

Summary of Position

The Quality Assurance Representative monitors the sales and enrollment activities of our marketing staff for compliance with legal and regulatory requirements, carrier-specific requirements and adherence to approved scripts by performing the following duties.

Responsibilities

·Navigate computer systems to efficiently locate specific customer data including call recordings, enrollment applications and scorecards.

·Search various approved websites to confirm the accuracy of data being presented to the customer.

·Maintain a full, functional understanding of the products and the compliance requirements of the plans you are assigned to audit.

·Record/report findings and provide written factual explanations defining your conclusions.

·Conduct sales/enrollment audits in response to allegations generated by both internal and external sources.

Required Education/Experience

· Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

·Ability to deal with problems involving several concrete variables in standardized situations.

Other Required Skills and Abilities

·Work independently

·Adapt quickly to change

·Strong reasoning skills

·Strong problem solving abilities

·Ability to multi task

·Must be able to apply ethical reasoning to a variety of scenarios

·Detail oriented

Our hiring processes ensure equal conditions, objectivity and non-discrimination.

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