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German Customer Advisor for a Video Game Brand - Lisbon, Portugal

Req ID#: 286788

Lisboa, Portugal, PT

Job Description:

Come and work with us.

Do you want to be part of a team whose motto is Play Has No Limits?

Are you German native or fluent with strong English communication skills?

Looking to make your career in a multicultural environment?

So we have the perfect opportunity for you !

Your future project: join our German Customer Support team.

Our client is a world market leader gaming brand of home video game consoles and production company.

As a customer service specialist in this project, your daily responsibilities will include:

• Respond efficiently and effectively to all customers’ enquiries within given timescales

• Develop and maintain a full technical knowledge of the client’s products and services

• Deal with all correspondence as requested/required

• Accurately log all calls and in line with procedures

• Responsibly maintain and update all job-related administrative forms

• Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

To succeed in the role, you will need to have:

• Proficient level of German (C1)

• Intermediate level of English (B1)

• Previous experience in Customer Service preferred

• Impeccable communication skills

• A calm, cool and level-headed attitude in every situation

• Excellent self-organizing skills

• A proactive approach and willingness to work on own initiative

• Ability to work under pressure, in order to achieve deadlines and KPI’s

• Ability to adapt to a continuously changing environment and procedures

• Knowledge of Microsoft Office Pack (Word, Excel)

• Must hold EU citizenship or valid work permit

• Be a local candidate or willing to relocate to Lisbon, Portugal

Benefits.

• Signing bonus

• Relocation package

• Competitive wages

• Paid professional training

• Employee discounts

• Private healthcare & dental insurance (after six months of employment)

• Growth opportunities through various development programs

• Fun and engaging company-wide initiatives, including our EverBetter wellness program

• Job stability

• Life-long skills and experience

• Excellent work culture

Go further with Foundever™

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

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