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PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

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PagerDuty is looking for a Financial Systems Administrator II (Order to Cash) to join the Enterprise Applications team within the CIO organization. In this position, you will actively work with both internal and external resources on the Finance and Technical Operations teams to maintain, support, and advance our various order to cash systems. This role requires a fast-paced work ethic in order to meet key deadlines, the ability to deliver consistently in a high-growth environment, and experience implementing and supporting compliance and controls requirements.

Key Responsibilities

• Support configuration, customization, and troubleshooting of Zuora Billing & Revenue modules, including learning complex workflows and integrations with other business applications

• Help maintain data quality, security, and access controls across the order to cash systems, ensuring compliance with segregation of duties and SOX requirements

• Participate in small to medium-sized projects, supporting task delegation, timeline management, and stakeholder communication

• Contribute to gathering and document business and technical requirements, translating them into effective system solutions and process improvements

• Provide basic support and training to end-users, while continuously expanding system knowledge and staying current with new features and best practices

Basic Qualifications:

• 3+ years of experience with order to cash systems, with a strong preference for Zuora, performing administration and configuration, including exposure to 3rd party integrations in complex environments

• Working knowledge of the full billing cycle, including invoicing, payment processing, revenue recognition, and financial reporting

• Strong problem-solving skills with the ability to tackle complex issues independently and coordinate multiple projects simultaneously

• Excellent verbal and written communication skills, with the ability to effectively share ideas and present to stakeholders

• Exposure to SOX controls for financial reporting and managing technical aspects of change management processes

Preferred Qualifications:

• Zuora Certifications (e.g., Billing Administrator, Billing Platform Administrator, Revenue Accountant)

• Experience in SaaS-based software business models and familiarity with NetSuite and tax engine software (e.g., Avalara)

• Knowledge of Agile project management methodologies and experience with cross-functional team collaboration

• Understanding of integration between Zuora and other financial systems such as Salesforce

• Demonstrated ability to identify business impact, track metrics of success, and adapt quickly to change in a fast-paced environment

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

This role is expected to come into our Lisbon office 1 day per week , so you can thrive in your new role and fully embrace being a Dutonian!

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

Where we work

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.

How we work

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

• Champion the Customer | Put users first to design great products and experiences.

• Run Together | Build strong teams that amplify our impact on users.

• Take the Lead | Disrupt and invent to be the first choice for users.

• Ack + Own | Take ownership and action to deliver more efficiently to users.

• Bring Your Self | Bring your best self to build empathy and trust with users.

What we offer

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site (https://careers.pagerduty.com/global-benefits) .

Your package may include:

• Competitive salary

• Comprehensive benefits package from day one

• Flexible work arrangements

• Generous paid vacation time

• Paid holidays and sick leave

• Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO

• Company equity*

• ESPP (Employee Stock Purchase Program)*

• Retirement or pension plan*

• Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*

• HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge

• Paid volunteer time off - 20 hours per year

• Company-wide hack weeks

• Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.

Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site (https://careers.pagerduty.com/home) and @pagerduty on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.