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Position Overview

International is looking for a Lead ServiceNow Solution Engineer to support our Digital Transformation Journey.

In this role you will be responsible for IT Service Management (ITSM) and IT Operations Management (ITOM). You will be expected to play a lead role in the architecture and oversight of a technical team that provides day-to-day support and administration of these areas.

As the commercial vehicle industry undertakes its most significant transformation in a century, International stands at the forefront, a vanguard of the movement. No longer content with merely supplying trucks, buses, and engines, International is on a mission to redefine transportation. Embracing a bold digital transformation, International is ushering in a new era of complete and sustainable transport solutions.

Join International now and be a part of the journey towards a brighter, more connected tomorrow.

Responsibilities

• Support and assist with executing an IT strategy to drive adoption of ITSM and ITOM best practices.

• Foster continuous service delivery optimization and improvement.

• Build enduring relationships to foster collaboration and knowledge exchange.

• Develop and manage a roadmap for organizational excellence in the application of ITSM services, procedures, and tools.

• Promoting and championing the benefits of ITSM and ITOM processes including but not limited to: Incident, Problem, Change, Request, Enterprise Monitoring and CMDB.

• Building, publishing, and driving the utilization of the service catalog delivered from the IT Self-Service Portal.

• Developing and driving the implementation of business processes automation across the IT organization.

• Overseeing processes to ensure Service Level Agreements (SLAs) are published and met by IT teams.

• Developing performance measures and consistently reporting metrics to process stakeholders at all organizational levels.

• Providing both technical and thought leadership for integrations and development of ITSM tools while also promoting best practices.

• Mentoring service and process managers on ITSM concepts.

Minimum Requirements

• Bachelor’s degree

• At least 8 years of software engineer experience

• At least 1 year of lead experience

OR

• Master’s degree

• At least 6 years of software engineer experience

• At least 1 year of lead experience

OR

• At least 10 years of software engineer experience

• At least 1 year of lead experience

Additional Requirements

• Qualified candidates, excluding current International Motors employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. International Motors does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Desired Skills

• Demonstrated experience in ITSM.

• Extensive experience with ServiceNow™ and SolarWinds.

• Experience with ServiceNow CMDB and the CSDM framework.

• In-depth knowledge of IT Service Management (ITIL) frameworks.

• Fundamental understanding of key technologies relevant to ServiceNow implementations, including SSO, SAML, Web Services, LDAP, REST, JavaScript.

• Demonstrated ability to influence and consult (on pros, cons, and risks).

• Provide thought leadership in solving business processes and technical problems.

• Ability to analyze data findings to draw conclusions and develop actionable recommendations.

• Excellent communication skills.

• Ability to explain complex practices, processes, or procedures in clear and simple terms.

• Demonstrated experience in leading process improvement and organization change initiatives.

• Proven expertise and overall responsibility in customer service and contact center services, performance, and new generation capabilities.

• Excellent presentation, time management, and collaborating skills.

• Plans and carries out responsibilities with minimal direction.

• Ability to collaborate effectively with individuals from diverse cultural backgrounds.

Company Overview

At International Motors, LLC* (“International”), we’ve never backed away from forging our own path. Our openness and ability to meet customers where they are, combined with our curious mindset is what defines us as a company. And as individuals. With big changes ahead for the commercial vehicle industry, and people counting on us to keep things moving, we say: bring on the journey.

ABOUT INTERNATIONALFrom a one-man company built on the world-changing invention of the McCormick reaper in 1831, to the 15,000-person-strong company we are today, few companies can lay claim to a history like International. Based in Lisle, Illinois, International Motors, LLC* creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles. We build International® trucks and engines and IC Bus® school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite® aftermarket parts. In everything we do, our vision is to accelerate the impact of sustainable mobility to create the cleaner, safer world we all deserve. As of 2021, we joined Scania, MAN and Volkswagen Truck & Bus in TRATON GROUP, a global champion of the truck and transport services industry. To learn more, visit www.International.com (https://www.international.com/our-company) .

*International Motors, LLC is d/b/a International Motors USA in Illinois, Missouri, New Jersey, Ohio, Texas, and Utah.

EEO Statement

International is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email HUB@Navistar.com to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.