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Part Time Dispatcher

Requisition ID: 2024-8273

of Openings: 1

Location: US-UT-Logan Category: Other Position Type: Non-benefited (hourly) Part-Time Job Classification: Non-Benefited College: Operational Strategy Department: Public Safety Advertised Salary: $16.00 per hour

Overview Receive and process non-emergency administrative phone calls from the public requesting police, fire, medical, security or other services. Gather essential information from callers, interpret caller's needs, then determine and send the appropriate response. Must be organized, adept at multi-tasking, level-headed, and trustworthy.

• This office operates 24 hours a day, 7 days a week, 365 days a year. Expected work hours will include Weekdays, Weekends, Holidays Day/Swing/Grave Shifts.
• Hiring for Grave shift 10pm-6am.
• Part-Time Hours 10 to 28 hour per week.
• No Benefits.

Responsibilities

• Receive calls from the University departments as well as the public requesting police, fire, medical, facilities, security or other services. Determine the nature and location of the incident: determine priorities, and dispatch units as necessary and in accordance with established procedures.
• Dispatch facilities, maintenance and other university personnel to incidents that require immediate action to ensure the safety and security of the campus.
• Closely monitor safety systems and alarms, such as fire detection, intrusion detection, access control, and security cameras.
• Maintains contact with all units on assignment, maintain status and location of units
• Answers non-emergency calls for assistance.
• Enter, update and retrieve information from a variety of computer systems.
• Monitor several public safety radio frequencies.
• Operate a variety of communications equipment, including radio consoles, telephones, computer aided dispatch (CAD), and other computer systems/programs.
• Other duties as assigned.

Qualifications Minimum Qualifications

• High School Diploma or GED
• Job offer is contingent upon the successful completion of a background check
• Must be able to perform shift work primarily graves 10pm-6am
• Work includes weekends and holidays

• Customer service experience KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of communication equipment and campus facilities

• Skill in the use of personal computer and related software application
• Skill in handling complaints and problems
• Ability to organize information and prioritize tasks effectively
• Ability to communicate effectively orally, electronically and in writing
• Ability to maintain confidentiality
• Ability to maintain control and composure in a fast-paced environment
• Ability to make decisions when administrators are not present

• Ability to focus on excellent customer service to inner department, the public, and Utah State University students and staff. CORE CHARACTERISTICS

• Decision Making

• Problem Solving
• Team Working
• Conflict Resolution
• Customer Focus
• Integrity and Trust

Required Documents Along with the online application, please attach:

• Resume to be uploaded at the beginning of your application in the Candidate Profile under "Resume/CV"
• Cover... For full info follow application link.

USU recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the university's academic mission of learning, discovery, and engagement. USU is an Equal Opportunity employer and does not discriminate in any of its programs and activities based on race, color, religion, sex, national origin, age, genetic information, sexual orientation or gender identity/expression, disability, status as a protected veteran, or any other status protected by University policy or local, state, or federal law (https://equity.usu.edu/non-discrimination).