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WTW Claims Advocate in London, United Kingdom

The Role

We are looking for a Claims Advocate with solid experience within the Marine Hull & Machinery business. Deliver high quality advice and assistance to Shipowners clients for H&M Claims Service, ensuring that Key Client Outcomes are delivered to pre-defined service standards. You will put the interests of clients and the integrity of the market at the heart of the way you do business, Responsible for the servicing of both existing business and generation of new business opportunities.


Loss Negotiation & Client Management

  • Personally accountable for Key Client Outcome (KCO) 5, comprising: Claims paid as contract within reasonable time

  • Ensure the prompt resolution of market-related loss issues and queries

  • Ensure that all broking is prioritised and completed within targets and exceptions monitored and actioned until completion

  • Ensure that all financial aspects (including but not limited to Uncorrelated Cash and Bureau debt) are managed and where possible pre-emptive action is taken at an appropriate level to avoid such issues occurring

  • Build upon existing constructive relationships that the candidate would be expected to have already in place and lead correspondence with Client and associated Insurers, third parties and service providers and with due reference to the Client Service Proposition initiative.

  • Negotiate appropriate claims authorities and claims funds with Insurers

  • Immediate notification to Insurers on receipt of advice of claim, responding where necessary and required

  • Negotiate claims settlements with Insurers, based on market knowledge, in order to minimise client loss (leading on contentious claims and with due regard to consequential loss)

  • In the event of high profile claims, work closely with Group colleagues and maintain internal and external communications with records of these being made as appropriate

  • Travel as required (catastrophe losses, claims reviews or marketing)

  • Support Sales team in conjunction with Claims Handlers by overseeing accurate and updated renewal information

  • Work with Group colleagues to identify and capitalise on account penetration and cross selling opportunities within the client / prospect base

  • Provide input on corrective action required to enhance process performance across Claims areas

  • Ensure adherence to standardised Group policies and procedures, including all WEM and other regulatory requirements

  • Monitor Insurers and service provider performance and take appropriate action as required to guarantee the client’s best interests

  • Provide input to and reference the Willis Quality Index, as appropriate and required

Retention and Growth

  • Cross-sell and up-sell opportunities are fulfilled

  • Encourage new business referrals and recommendations from existing clients

  • Undertake renewal market presentations/negotiations and make appropriate recommendations to clients

  • Actively drive the sales process and business area practice activity in relation to winning, retaining and developing profitable new clients

  • Develop and maintain a pipeline of prospects in conjunction with Account Executives

  • Respond quickly and accurately to day to day client service requirements and new business introductions

  • Actively identify opportunities to work with colleagues across the business to capitalise on account penetration and cross selling opportunities


  • Provide input to members of the Marine Executive Board on BU approach to Client Service Proposition by client stream

  • Oversee the provision of accurate management information, as required

  • Take reasonable steps to support management and the Company in the management of the business risks applicable to area of employment, as set out in the BU risk register

  • Participate in loss prevention and claims seminars, as required.

The Requirements

  • Preferably with relevant professional qualification e.g. (ACII/FCII/CILA) or equivalent.

  • Query Management

  • Compliance Management

  • Organisation and Prioritisations

  • Knowledge/Experience:

  • Market relationship management

  • Market Negotiation

  • Technical knowledge

  • WTW Values and Behaviours will underpin all roles and will guide performance criteria

Equal Opportunity Employer