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Estates Manager Lead (Occupier Accounts) Associate Director

Job ID

186155

Posted

04-Oct-2024

Service line

Advisory Segment

Role type

Full-time

Areas of Interest

Property Management

Location(s)

London - England - United Kingdom of Great Britain and Northern Ireland

A&T / LONDON

Estates Manager Lead (Occupier Accounts) Associate Director

Role Purpose

Working for a pre-eminent global investment banking client. The candidate will work directly alongside the wider CBRE delivery team in a role with substantial client and onsite exposure. The Estates Management Team are responsible for managing the property estate for the client across EMEA, with a focus on maintaining strong integration between CBRE’s respective service lines as part of the integrated Global Account. The role provides a unique platform from which the successful candidate will gain significant learning and development opportunities, as well as profile enhancement and future progression.

Key Responsibilities:

• Partially client seconded, sitting in client’s London HQ, interacting and collaborating with key client stakeholders and other CBRE service lines on a daily basis

• Working on systems within the client environment

• Ensuring adherence to Estate Management and wider global account playbooks, processes and procedures

• Preparation of presentations and business cases for client real estate governance approval. Support may include financial analysis and preparation of presentation materials

• Functioning as part of a global CBRE account with various embedded CBRE roles, the role supports significant integration and coordination between clients, regions and CBRE service lines

• The role will support Governance and Risk Management for the Transactions team

• Annual Budgeting engagement. 3 Year outlook reviews and report preparation on the building budget

• Overseeing Rates Management. Co-ordinating Rates Team Review and submission of property data related to rates (UK&I)

• Support the clients annual Budgeting cycle and feed into the client’s 3 Year outlook

• Engagement in the full range of contracted Estates Management (EM) services

• Routine liaison/correspondence with client, facilities managers, solicitors, tenants, landlords, third parties and external valuers

• Adherence to Estate Management playbooks and all processes and procedures

• Undertake property inspections and submit reports in compliance with client KPI specifications and to ensure landlord, tenant and building compliance and advising on portfolio opportunities

• Request landlord’s consent to alterations, assignments, change of use and under-lettings. Manage and process similar applications from subtenants

• Maintain strong relationships with Hub Leads, Associate Directors, SSC and internal CBRE teams to facilitate operations and up/cross selling of other CBRE offerings

• Authorise head-lease rent and superior landlords’ service charge and insurance payments

• Engagement in the service charge challenge process. Analysis of landlord’s service charge information. Challenging budgets and reconciliations, as appropriate, in conjunction with Portfolio Services service charge specialists, if applicable

• Minimise sub-tenants’ arrears and deal with tenant account queries, in conjunction with client accounting team

• Negotiate and complete “minor” agreements, e.g., car parking licences, storage accommodation, communications facilities, wayleave agreements. Managing common area service charges and building management in conjunction with on-site staff

• Where appropriate, instruct other professional colleagues within CBRE offices in relation to disposals, rent reviews, lease renewals, planning issues, dilapidations etc. and assisting with the delivery of those services to the client

• Obtain formal client approval to proposed decisions or recommendations and manage the approval process

• Co-ordinate instructions on the client’s property closures to ensure all parties are informed promptly and all necessary actions are taken within specified timescales

• Ensure that all data held for properties within the allocated region on the Database is up to date and accurate

• Undertake lease audits

• Operate within behavioural and procedural guidelines, including the use of systems (e.g. OPUS, Database tools)

• Person Specification/Requirements

• Technical & Operational

• Demonstrated sound technical expertise (qualified surveyor or qualified by experience)

• Completes tasks within broad DA framework

• Owns delivery of low risk transactions/standard EM tasks/able to build effective working relationships with third parties

• High volume of deliverables expected

Client & Commercial Knowledge

• Completes tasks in a proactive, timely and effective manner

• Identifies and manages client expectations, understands the broad contractual framework is able to identify client conflict issues, contract risks and opportunities and recommend actions to address. Level of client contact may increase

Company Knowledge

• Demonstrates a good understanding of TAP division at a local level with solid knowledge of wider business and global network in order to cross sell to clients

• Internal networking is focused on individual needs

Business Development

• Contributes to BD activity as required, including taking part in pitches if appropriate (this is expected in TM but PS may require more senior individuals for larger pitches)

• Works to maintain positive feedback from clients; understands and contributes to the business development process

Reputation & Profile

• Reinforces reputation as a skilled professional through the delivery of high standards of work and excellent communication skills

• Feedback provided through line manager and other relevant senior staff members

Collaboration

• Maintains files and systems with relevant data and shares information appropriately with colleagues and stakeholders

• Takes individual responsibility for leading collaboration within and across the team

Management, Leadership & Developmen t

• Develops a good professional reputation amongst colleagues and provides feedback to positively influence team behaviours

• Proactively identifies skill and knowledge gaps to feed into a career plan, takes responsibility for own development activities including appraisals and career development

Business Planning

• Contributes to both client and TM/PS budgeting and business planning by providing information and data, responding to requests for options and analysis and ensuring that all relevant systems are up-to-date

• Business Management

• Understands business processes and systems; experiments with ways of working to become more efficient; never compromises on quality

Working at CBRE

When you join CBRE you will have the support and resources of a global firm where an entrepreneurial mind-set is encouraged. You'll realize your potential with challenging work, fast-paced assignments, an environment of constant learning and commitment to results. To enable your success, we provide the best tools, training and leaders in the industry.

Our collaborative culture is built on our RISE values and reflects the needs and perspectives of our clients and our people. Our work is guided by our North Star: Creating the real estate solutions of tomorrow, so businesses and people thrive. This informs everything we do—from diversity, equity, and inclusion to sustainability initiatives to workplace safety and wellbeing.

At CBRE, we believe that the more perspectives we have, the more dimensions we see. We welcome people with different backgrounds and experiences across industries to apply for open positions even if you do not match every element of the required skills. To discover more about what it’s like to work at CBRE, visit Life at CBRE

About CBRE

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2023 revenue). The company has more than 130,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.

Equal Opportunities

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. For information about accommodations we can make during the recruitment process, please visit:

https://www.cbre.co.uk/careers/accommodations

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)