Job Information
MUFG Head of Technology Reporting and Service Catalogue in London, United Kingdom
Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
OVERVIEW OF THE DEPARTMENT/SECTION
The Technology Reporting and Service Catalogue team is part of the IT Planning, Reporting and Administration department (IPR). The role of the IPR department is to ensure communication and liaison with Head Office (HO) in Tokyo, for both Bank and Securities, as well as accountability for EMEA Technology wide reporting, management of resourcing processes, management of asset processes and administration of wider planning processes including annual budget planning.
The Reporting and Service Catalogue team is responsible for explaining the cost of technology services to business and support functions, facilitating planning of future service costs, and for providing insights which help business leaders in strategic decision making. The team owns and maintains the Technology Service Catalogue tooling and ensures this tooling is fit for purpose and evolves with business needs.
Also, the team that provides central reporting which covers all of EMEA Technology. This team establish and maintain the frameworks required for standardised and accurate reporting, as well as control of performance reporting and communication which includes the Key Performance Indicators (KPI’s) and service level agreements (SLA’s) across departments in EMEA Technology.
NUMBER OF DIRECT REPORTS
Total – 7 (3 perm, 4 Contractor)
MAIN PURPOSE OF THE ROLE
The primary focus of Head of Reporting and Service Catalogue role is delivering and maintaining the Technology Service Catalouge across EMEA including affiliates of MU Securities. This includes accurate explaining of technology budgeted costs and actual costs to a granular system level.
This role also includes taking on the day to day management responsibilities for running Reporting and Service Catalogue team. It requires a broad knowledge of the technology and business landscape across MUFG, as well as a good understanding on finance mechanisms, budgeting, and spend management.The role requires the ability to develop strong relationships across Technology, Finance, and the wider Businesses and support functions.
Responsible for people management across the planning team, managing the current and future capabilities and capacity of the team by leading appropriate hiring, reorganisation and training efforts. Lead by example, demonstrating the right culture and behaviours required in the bank and Securities.
Responsible for overall coordination and representation of the 3-year MTBP cost save business plan. Although not accountable for delivery all of the activities, the role is responsible for collation, coordination, reporting and close collaboration to understand the details of the deliverables and outcomes.
Manage effective communication, liaison, reporting and provision of management information to the wider Bank and Securities Head Offices
Provide a central reporting function for the whole of EMEA Tech
Drive the delivery of governance activities which includes regulatory request management, and maintenance of a governance framework for management, performance and communication, collating inputs including KPIs across all EMEA IT functional towers.
KEY RESPONSIBILITIES
Centralised Reporting for EMEA Technology
Accountable and responsible for the design and delivery of a central reporting function for the whole of EMEA Technology and Securities Internationally
Accountable and responsible for ensuring all EMEA Technology wide reporting is standardised for the delivery to wider forums and that information is complete, accurate, delivered on time and to the expected quality standard
Accountable for providing and maintaining a framework for managing EMEA Technology performance including key performance indicators (KPI’s) across all functional towers in the department
Responsible for the delivery of governance activities to the expected quality standards and timeframes, including management of responses to regulatory requests and other internal adhoc requests
Accountable and responsible for managing effective communication, liaison, reporting and provision of management information to the wider Bank and Securities Head Office
Delivering Service Catalogue
Ensure delivery of Technology Service Catalogue budget and actuals, across EMEA and affiliates
Repsonsible for ensuring service catalogue data is aligned with financial planning and budgets, in close conjunction with the technology finance business parner
Responsible for maintaining high data quality standards throughout the service catalogue
Accountable for delivering in line with service catalogue principles (such as Keep It Simple, Use Golden Sources, etc)
Tracking changes, trends, and plans across technology and ensuring these are reflected in the service catalogue
Coordinating the team to ensure service catalogue versions are delivered in line with plan and operating model
Ensure technology leads and systems owners have attested to all data which they are accountable for and which feeds into the service catalogue
Accountable for ensuring technology costs are available to business leads and explained in a way which is meaningful to a non technology specialist
Facilitating impactful discussion between technology leads and business leads
Cost Efficiency & Cost Optimisation
Responsible for the consolidated reporting, collation and tracking of all cost saving initiatives for the EMEA Technology expense budget plan as well as the capture of new ideas and initiatives.
Responsible for ensuring that controls and a reporting framework are in place so that each department has clear visibility on their targets and budgets.
Regular working with the Finance business partner to ensure costs are being managed effectively.
Responsible for ensuring consistent reporting for EMEA Technology including the reporting of budgets, allocations and actuals
Consolidate and create reports for cost efficiency and cost optimisation plan, detailed quarterly updates plus interim as needed to senior audiences.
Representation of the plan at senior forums.
Ownership for ensuring all related reporting is clear, accurate and timely.
Responsible for ensuring all the relevant parties and meetings are setup at the required intervals, ensuring everyone in EMEA and Tokyo and regions are informed.
Provide leadership for the business support and cost optimisation team
Support implementation of cost charging operating model which is accountable by Finance
Cross Team Collaboration
Work closely with Finance Business Partner to understand and control technology spend, both current and future
Build relationship with Technology leadership to understand their costs, constraints, and future plans
Build relationship with Finance business partners, and understand the finance processes and charging mechanisms
Build relationship with Business and function leaders. Understand their strategies and goals, and the way in which technology contributes to those goals
Maintain an understanding of the wider MUFG business model, operating environment, risks and contraints – particularly in relation to technology and finances
Explain complex technology and finance concepts in a way which is meaningful and impactful to business leaders
People Management
Responsible for people management across the Technology Cost and Service Optimization team, managing the current and future capabilities and capacity of the team by leading appropriate hiring, reorganisation and training efforts
Lead by example, demonstrating the right culture and behaviours required in the bank and Securities.
Ensure that the team is appropriately organised and adequately resourced by staff with appropriate skillsets in order to achieve its strategic objectives and accommodate expected growth in volume.
Lead, direct and manage staff within the team to ensure that they:
Understand the responsibilities applicable to their roles
Comply with company policies and procedures
Conduct themselves in a manner commensurate with company values
Actively manage performance, develop talent, identify key positions and persons and create sustainable success plans.
Ensure appropriate training is in place to fulfil current and future skill requirements.
Lead and promote a dynamic, delivery driven culture that works alongside business units to provide responsive resolutions and value driven solutions.
Risk Management
Identify key risks within the team, assessing and mitigating those risks in accordance with the appropriate risk management framework.
Monitor and control operational incidents across the team, identify root causes and implement the necessary controls and processes to prevent a recurrence.
Culture & Leadership
Actively lead the integration of Bank and Securities technology functions.
Promote the MUFG values-led culture which is inclusive and diverse.
Promote a dynamic, delivery driven culture that works alongside business units to provide responsive resolutions and value driven solutions.
Find ways to strengthen working relationships with stakeholders, including business teams.
Lead by example in building relationships across the bank and securities, establishing a stronger peer network and helping to strengthen collaboration. Build strong relationships with internal and external stakeholders to understand industry best practice, influence change and promote technical credibility.
WORK EXPERIENCE
Essential:
Experienced in managing an IT Control/Risk/Governance function
Strong track record of managing teams and building effective partnerships with peers.
Experienced in a managing strategic planning function.
Experienced in using a best in class planning process and toolset.
Proven track record of delivering programs and projects and demonstrating business value.
Proven track record on delivering of delivering a standardised reporting service.
Experience in managing teams located across the globe, including offshore, relationships.
Proven experience of managing complex plans, including comprehensive experience in risk and issue management as well as dependency management.
Leadership and management within a global banking environment.
Proven technology and planning experience and understanding.
Preferred:
Experienced in writing and implementing an IT operating model including financial management
Comprehensive understanding of EMEA IT policies, processes and standards.
SKILLS AND EXPERIENCE
Functional / Technical Competencies:
Essential
An understanding of IT Control, Governance, and IT/Cyber Security
Experience of delivering a program of work to improve the IT control environment across all the disciplines detailed above.
Experienced in writing and maintaining a set of IT policies, standards and procedures.
Excellent collaboration and communication skills with MD level and subsequent grades.
Ability to understand detail and communicate it in a simple and meaningful way to others.
Ability to understand technology services, systems and costs and the relationships between the data
An understanding of technology concepts, technology stack, and architecture
An understand of financial budgets, actuals, and inter entity charging
Ability to understand technology services, systems and costs and the relationships between the data.
Strong communication skills, with particular ability to explain complex technology concepts to non technology stakeholders
Ability to engage with all levels of stakeholders, from AVP to C-suite
Excellent analytical ability in order to understand all aspects of the service catalogue.
Excellent team leadership and mentoring skills
MUFG have a flexible working policy with 3 days in the office.
We are open to considering flexible working requests in line with organisational requirements.
MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.
We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.
At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!
Our Culture Principles
Client Centric
People Focused
Listen Up. Speak Up.
Innovate & Simplify
Own & Execute
MUFG
-
- MUFG Jobs
