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Office Operations Coordinator

Job ID

157841

Posted

06-Mar-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Customer Service, Workplace Strategy

Location(s)

London - England - United Kingdom of Great Britain and Northern Ireland

Key Tasks:

Reception:

• Support Experience Coordinator or Experience Manager with oversight of Front Office Coordinators and assume FoH coordinator responsibilities as needed.

Customer Support:

• Respond to ad hoc Slack notifications from the client about Workplace or site specific questions. Redirect them to appropriate resources or channels as necessary.

• Act as a point of contact for the client seeking help navigating all aspects of their workplace; both in-person and by email/Slack

• Ensure prompt and positive responses aligned with the clients expectations of customer support and protocol to office incidents and requests

Event Coordination:

• Update Site Specific event tracker with event information from JIRA. Review with Experience Coordinator or Experience Manager Weekly.

• Send weekly event email updates

• Pre Event Support: Support Experience Coordinator or Experience Manager with execution of event including support with booking rooms, sharing self-serve resources, answering questions from Event DRI

• Support with event & office decorations, as needed

• Day of event logistics: Support Experience Coordinator or Experience Manager with day of coordination including being present onsite, developing and setting up signage, vendor coordination, check-in logistics, event food and beverage set up, room setup

• Post Event logistics: Support Experience Coordinator or Experience Manager with Event wrap up coordination including ensuring rooms are reset

• Maintain WP specific fun cabinet for greeting cards decor

Onsite Management:

• Update Site Specific onsite tracker with information from JIRA. Review with Experience Coordinator or Experience Manager Weekly.

• Pre Onsite Support: Coordinate with DRI on room availability, attendee list, sharing self serve resources, moving furniture, working with external vendors on snacks/food ordering, creating and distributing signage, Send "before you go" emails, supporting front desk team with guest management

• Post Onsite Support: Furniture and room resets, Send close out emails to teams

Projects:

• Coordinate move logistics

• Assist with onsite vendor support and coordination as required

Office Management:

• Floor walks (Daily & Weekly). Document audit information for Experience Coordinator or Experience Manager and ensure issues are raised with vendors.

• Support issue with vendors as assigned and follow-up on progress and ensure that issue is resolved within expected SLA

• Support Experience manager in ensuring that regular maintenance are being performed by vendors and tracked on maintenance calendar

• Furniture resets (Daily)

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions)

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)