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Description

The EU ATS Network Operations (NetOps) team is looking for a Program Manager. In this role, you will be part of the central Network Operations team in ATS with close interaction to our ATS Supply Chain teams, operational Sort Center teams and global tech stakeholders.

As Program Manager Network Excellence, you will be working on multiple large-scale initiatives to innovate our labor planning processes. You will lead analytical projects to drive relevant business insights allowing us to automate several different use-cases. You will work on highly ambiguous and complex problems to deliver actionable results and collaborate with other teams to maximize impact. You will need to leverage large datasets and analytical researches to influence teams' understanding. The role is inherently cross-functional and the responsibilities include working across organizations and engaging with other Program Managers, Senior Leadership from Sort Centers.

The role can be based in London, Munich or Luxembourg.

Key job responsibilities

• Own the program management activities and metrics for the EU ATS NetOps team.

• Lead projects with an aim to improve yard operational performance.

• Independently own the designing, developing, deploying, and maintaining the large scale projects.

• Set and clarify the business requirements and targets with the team.

• Establish and maintain the operations metrics and communicate them to leadership and other stakeholders through daily/weekly review meetings.

• Document the standard operations processes and take proactive steps to ensure that best practices are shared across all departments and among the network.

• Work closely with stakeholders to build and secure support and resources for projects and initiatives in their areas.

A day in the life

As Program Manager, you’ll drive and manage the implementation of creative, data-driven change in Amazon, leading improvement projects and programmes. You’ll use strategic thinking to define and implement an efficient project plan. Some managers are based on-site while others work remotely, depending on the most suitable option for their team and tasks.

Program Managers have significant responsibilities, and you’ll deal with complex challenges with creativity, innovation, and leadership. With a responsibility extending beyond process improvements, you could also contribute to improving other areas of the business, like diversity, equity, and inclusion.

About the team

Amazon couldn’t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you’ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you’ll help Amazon’s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.

We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination – quickly, conveniently and sustainably.

We are open to hiring candidates to work out of one of the following locations:

London, GBR

Basic Qualifications

• A degree

• Relevant experience leading cross-functional programmes or projects using project-management methodologies

• Relevant experience in using data or anecdotal evidence to influence business decisions

• Relevant experience leading complex projects with a wide range of stakeholders, including your peers and leadership

• Experience working with the MS Office suite (Word, Excel, Outlook) and/or SQL in a professional environment

• Advanced proficiency in verbal and written English

Preferred Qualifications

• Advanced or master’s degree

• Project-management qualification such as PRINCE2, APM, PMI, or similar

• Understanding of continuous improvement methodologies such as Six Sigma or Lean

• Experience working in an operational environment or with technical teams

• Experience in conceptualising and implementing operational or supply-chain management improvements

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).