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Starbucks Coffee Company technology business analyst – Supply Chain & Logistics - 12 month fixed term contract in London, United Kingdom

Job Purpose and Mission

This role sits within the EMEA technology function and will provide services to our UK business for the purpose of migrating the existing third-party logistics provider (3PL) that runs all of our UK operation and warehousing to a new contracted organization.

The job will deliver value by ensuring that business requirements and priorities are defined, documented and business strategy is clearly articulated to ensure the successful delivery of the end-to-end project throughout its lifecycle. While supporting the delivery of the project, an effective analyst will develop subject matter expertise and gain valuable experience by partnering with product managers and owners, technical resources, and business partners in the delivery of meaningful technology solutions, process and services.

Key Job Dimensions & Scope of Role

This is an EMEA role, with the activities focused on the UK. As Technology is a global shared service, this role has a very strong connection to Seattle and the Global Technology organization. Working closely with Global Technology is critical to the success of this is role.

Summary of Key Responsibilities

  • Works with business teams to gather, analyse, review, define and document business requirements covering the “as-is” and “to-be” processes.

  • Act as point of contact for business units, supporting the project delivery team with requests for support from technology.

  • Support Portfolio Management and or Corporate Product teams to successfully deliver projects, including facilitating workshops, collecting requirements and creating presentations. In some cases the BA will manage and deliver projects themselves under direction of the Corporate Product Manager

  • Create and maintain technology project or solution literature, presentations, and promotional materials. Works with technology team to document and present technology project & product data to the business and other stakeholders by capturing performance stats or other useful product data.

  • Assess benefits to be derived from systems improvements or projects and quantifies impact to business unit by consulting with technology solution owner SME’s and business owners. Analyses cost and potential benefits such as financial analysis of project initiatives, calculating IRR, NPV, Payback Period and other financial measures.

  • Act as an advocate for project processes, developing and continuously improving ways of working. Continue to update and improve related processes & methodologies.

  • Manage the collection and analysis of technology information from the business and licensees.

  • Support process of RFI and RFP’s as and when the business demands, facilitate meetings/workshops when appropriate and participate in solution design discussions.

  • When appropriate/required do market research and analysis and stay up to date with industry developments, best practices, consumer experience research and new technologies.

  • Support delivery team members with day-to-day activities of running the project, including in some cases where the BA will manage and deliver specific deliverables themselves

Key Contacts/Relationships

  • Business stakeholders across EMEA region, but predominantly the UK and the project steering group

  • Global Technology SMEs

  • EMEA Technology Directors and Leadership Team

  • Strategic Planning Office (e.g., PMO)

  • External vendors

  • External consultants

Knowledge, Skills and Experience

  • Prior Business Analyst experience (5-10 years), ideally within a technology team, delivering business change across areas of Supply Chain, Logistics and Finance (retail or FMCG)

  • Prior experience of multiple 3PL technology integration and migration projects is a must from a similar business (retail or FMCG)

  • Desirable to have experience of the Oracle EBS platform for Supply Chain, Logistics and Finance

  • Strong stakeholder engagement

  • Project planning and tracking, budget tracking & status reporting

  • Advanced skills with Microsoft Office Suite, in particular PowerPoint (essential) & PowerBI (preferred)

  • Professional certifications or equivalent industry experience

  • Comfortable with working with distributed teams in multiple time zones

  • Strong data analytical & visualisation skills

  • Requirements gathering

  • Benefits tracking

  • Exceptional communicator, confident building relationships

  • Proactive attitude and willingness to adapt to the requirements of the organisation

  • Confident reporting key metrics or performance measures

  • Ability to communicate clearly and concisely, both orally and in writing

  • Retail solutions knowledge e.g., mobile apps, ePOS and other (preferred, not essential)

This job description is only a summary of the typical functions of the role and is not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties that may be required. Management reserves the right to amend the responsibilities, tasks, and duties of the jobholder as dictated by business requirements.