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Intro

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 45,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.

As a member of our benefits and HR consulting team, you’ll help our clients -- employers of all sizes, across all industries -- build workplaces that work better.

Responsibilities

Working closely with the client manager the incumbent will provide service support to Benefits and Health clients who are predominately mid- to large-size companies across Canada. This position directly supports the organization’s objective providing a superior level of service to our clients.

The Service Consultant will work both independently and with client managers (Producers/Account Managers) to provide service support for our clients. The position includes the many detailed and broad functions involved in servicing and supporting our mid-large clients.

Role Highlights:

• develop and maintain close relationships with clients, carrier partners, internal client managers and analysts

• have input and involvement in client service programs and development of metrics that support our client service model

• peer review non-refund experience reports prepared by Gallagher Service Center and send to clients

• prepare specialty renewals ( e. AD&D renewals )

• complete requests for amendments, including updating client booklets, and pricing

• plan design management including inquiries and booklet reviews

• support on implementation of new groups and participate in implementation calls to monitor the process through a service lens

• support analyst where needed on renewals ( e. gather reports, prepare admin policies, data entry on London renewal-demographics, claims breakdowns, top drugs )

• support analyst where needed on marketings ( e. completion of employee census )

• investigate complex inquiries that come in from clients that cannot be resolved by the carrier

• input into drafting client materials including Benefits at a Glance and Employee/Client Presentations

• maintain internal client management systems

• participate in generating awareness for Benchmarking Survey and run Benchmarking Reports

• understand and speak knowledgably about Gallagher Better Works

• Plan Administrator Support & Training

Qualifications

Knowledge/Skills:

• Group benefits experience gathered at an insurance company and/or consulting firm

• Thorough, up-to-date knowledge of Canadian benefits industry

• Group benefit courses preferred (GBA, CEBS, LLQP)

• Excellent client service skills and relationship development

• Strong planning and time management skills

• Able to handle multiple priorities within a dynamic environment

• Microsoft Office – Excel, Word and PowerPoint skills required

Competencies:

• Strategic thinker with a solution-mindset

• Can negotiate towards a “win-win”

• Customer focused and dedicated team player

• Works effectively and positively with internal team as well as with carrier’s Service and Account Managers

• May be asked to be team leader on projects

Work Environment Hybrid (Agile) – We at Gallagher enjoy the benefits of working remotely while also collaborating and interacting with each other in the office.

What We Can Offer You

Gallagher offers competitive salaries and benefits plans. We offer benefits, including; medical/dental, life & dependent life, AD & D, pension/group savings plan, employee stock purchase plan, educational expense reimbursement, employee assistance programs, discounted gym membership, opportunity for flexible work hours, paid sick days, personal days, employee education recognition program, employee referral bonus program and more.