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Description

We are offering a long-term contract opportunity in the insurance industry based in the Mid-Wilshire area. This role involves processing customer applications, maintaining customer records, and resolving customer inquiries, as well as monitoring customer accounts and taking appropriate action. This role is onsite five days a week.

Responsibilities:

• Handle eligibility calls from participants and their representatives

• Assist in the open enrollment process

• Modify participant records: add/delete, reinstate, terminate, and promote dependents

• Collaborate with providers to update participant and dependent coverage

• Set up coverage for retirees, as well as divorced and surviving spouses

• Set up COBRA and self-pay coverage when needed

• Monitor discrepancy reports and resolve issues

• Follow-up on various forms and verifications

• Assist walk-in participants with eligibility matters

• Compose correspondence related to eligibility issues and required documents

• Reconcile invoices and premiums

• Process refunds due to overpayment or loss of coverage

• Coordinate with other departments regarding participant information updates

• Assist department with various projects as needed

• Prepare daily correspondence/document for scanning.

Requirements • Proficiency in using Excel software, for purposes such as data entry, data analysis, and creating reports.

• Expertise in maintaining records with high accuracy and attention to detail.

• Proficiency in using Outlook software for efficient email communication, scheduling appointments, and managing tasks.

• Possession of basic office skills, including typing, filing, and phone etiquette.

• Proficiency in using Word software for creating documents, formatting text, and editing content. TalentMatch®

­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .