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University of Southern California Notetaking Specialist in Los Angeles, California

Notetaking SpecialistApply (https://usc.wd5.myworkdayjobs.com/ExternalUSCCareers/job/Los-Angeles-CA---University-Park-Campus/Notetaking-Specialist_REQ20121291/apply) Student Affairs Los Angeles, California

The Office of Student Accessibility Services (OSAS) is the unit on campus responsible for ensuring equitable access to the University setting for a diverse population of students with disabilities. With a focus on accessibility, inclusivity and creating environments free of discrimination, OSAS team members assess and approve reasonable accommodations and services for undergraduate, graduate, and professional students, both on campus and on-line.

Under the supervision of the Assistant Director of Accessibility Services, the Specialist for Notetaking Services serves as a disability services practitioner and a coordinator of a primary service area as a member of the OSAS team. This individual is a key team member and contributor in a fast-paced environment that fosters the full and meaningful inclusion of students with disabilities at the University.

As a practitioner, the Specialist is responsible for day-to-day direct student service, issue resolution, documentation review, and caseload management of several hundred students. The individual in this role exhibits effectiveness and understanding of disability-related laws, accommodation and service delivery, challenges that arise to the provision of both, and can issue-spot and problem-solve in a way that is both legally compliant and student-centered and exhibits best practices in the field.

This position provides Notetaking Services expertise specific to disability services and supports students, faculty, and staff with guidance, and training, in a manner that is legally compliant, student-centered and exhibits best practices in the field. The role involves managing the notetaking request, recruitment and fulfillment process via the department’s database and direct contact with students and faculty. The Specialist is responsible for managing several hundred volunteer peer notetakers in “on-ground” and on-line classes, as well as assessing the quality of their work and processing awards on behalf of OSAS accordingly.

This role will also cross-train to be additional support in the areas of Alternative Text provision and some department technology (including assistive technologies). Additionally, the Specialist role involves exhibiting consistent, professional, and appropriate judgment; data collection/report-writing; creating, coordinating, and facilitating workshops as requested. This role supports and advises departmental leadership on best practices relating to Notetaking Services through the lens of diverse learners with a focus on cultural competency and equal access. This role may be involved in supervising student employees.

This role requires the ability to work efficiently under deadlines, manage details, and address multiple tasks with rapid response. This individual must possess demonstrated effective interpersonal skills and be able to maintain appropriate professionalism in the face of challenging communications that arise from a variety of sources. The Specialist should be adept with basic Microsoft Office software, and be able to learn and make effectively use of the department’s student records management database and notetaking technologies.

The Office of Student Accessibility Services is a highly collaborative, highly functional team, with a culture of achievement, supportiveness, and inclusivity. The OSAS team has defined and committed to core values of: Accountability, Care, Collaboration, Integrity, Leadership and Skilled Communication. It is important that the successful candidate demonstrate an ability to contribute positively to the team dynamic.

Key Responsibilities

The general responsibilities/duties aligned with the Notetaking Specialist are as follows.

  • Coordinate notetaking services with students, peer notetakers, and instructors to facilitate access to class lectures and notes. Respond to and process requests for peer notetaking services. Coordinate and oversee notetaking equipment rentals (i.e. SmartPens). Process volunteer notetaker awards each semester.

  • Collect and analyze data regarding notetaking services. Make recommendations to improve the efficiency and efficacy of notetaking services.

  • Maintain and manage active and archived notes library. Monitor, review, and follow up on notes submitted by peer notetakers, including checks for quality and effectiveness.

  • Keep up to date on current research and best practices regarding notetaking accommodations and systems, as well as other topics related to students with disabilities in higher education.

  • Maintain active caseload of students with a variety of disabilities; support team members in complex cases. Participate in weekly documentation review and accommodation provision. Conduct intake interviews and supporting students through registration process that is legally compliant, student-centered and reflective of best practices in the field.

  • Participate in outreach events, and serve as a resource to students, parents, faculty and staff on OSAS as a unit.

  • Maintain an understanding of broad range of disabilities and overall disability services best practices, laws, and compliance issues; Stay abreast of current hot topics and trends in the field.

  • This role will also cross-train to be additional support in one or more primary services or programs provided by OSAS and will be a significant contributor to strategic departmental projects.

Essential Skills

  • Disability-related laws: Knowledge of, or ability to quickly learn, understand, and apply disability-related laws (i.e. ADAAA and Section 504 of the Rehabilitation Act) to routine accommodation and service delivery, as well as to basic issue-identification and problem-solving. Maintain student records in accordance with FERPA guidelines.

  • Technology: Knowledge of operating systems (PC, Mac). Adeptness with basic office software (Microsoft Office Suite), email (Outlook), and internet. Ability to format in Microsoft Word, Excel, and PowerPoint. Knowledge of Google Drive, SharePoint and/or OneDrive. Comfort and ability to learn assistive technologies and department database to access, update and edit student records.

  • Teamwork: Demonstrated ability to work effectively as part of a team, as well as independently. Commitment to ensuring the on-going, successful functioning of the unit via day-to-day and longer-term operations. Willingness to assist staff as needed.

  • Communication: Excellent written and interpersonal communication skills demonstrated across a wide range of populations (e.g. students, faculty, academic department contacts, University and Division staff, as well as the OSAS staff). The ability to adapt to various communication styles and maintain professionalism in the face of challenging communications. Exhibit discretion with private and/or confidential student, staff, or other departmental information.

  • Judgement: Sound professional judgement, exhibited in areas including, but not limited to: raising issues to the appropriate team member(s), effective prioritization, responsiveness, proactivity, assisting students in distress, safety measures on behalf of the office, etc.

  • Time and Project Management: Proven ability to successfully manage and shift between multiple competing priorities, complete necessary work by established deadlines, and provide quality assurance to all deliverables. This individual will demonstrate attention to detail, effective issue identification, excellent organizational skills, trouble-shooting and problem-solving skills and proactivity in work and communication. It is essential that the successful candidate can deliver high quality, time-sensitive work and operate effectively in varying levels of intensity within the department.

Minimum Qualifications

  • Bachelor's degree

  • 2 years’ experience

  • Combined experience/education as substitute for minimum education

Preferred Qualifications

  • Master’s Degree in relevant field (i. e. Education/Special Education; Counseling Psychology; Higher Ed Administration/Student Affairs; etc)

  • 1-2 years working with students with disabilities in a higher education setting

Minimum Qualifications Bachelor's degree 2 years’ experience Combined experience/education as substitute for minimum education

REQ20121291 Posted Date: 08/03/2022

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