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Description

The Semel Institute is seeking to hire a full time Patient Navigator to provide high touch navigation for patients and family members on and off the UCLA Campus as designated by the Operation Mend program. Duties Can include:

• Coordinating all travel, hotels, and accommodations for Operation Mend patients and family members.

• Escorting patients and family members to and from the airport, clinical appointments, surgeries, events, and other locations as needed.

• Accompany Operation Mend patients and family members into the designated appointments and serve as a liaison, and scribe to communicate with Operation Mend team members relevant information to optimize patient care and coordination.

• Coordinate with care team to ensure that all transportation and escort needs are met for the Operation Mend Program for all clinical and nonclinical program activities.

• Must be flexible and excel in problem solving. Individual must be detail oriented and able to anticipate special needs for patients and other guests.

• Proactively determine program needs and work with a team to create weekly and monthly schedules.

• Maintaining the highest level of professionalism and keep detailed and accurate records of all activities performed.

Pay Range: $32.98 - $45.40 hourly.Qualifications

• Knowledge of military culture desired

• Experience working with patients with varying illnesses, injuries, and disabilities is desired.

• Bachelor's degree preferred.

• Working knowledge of BruinBuy and Concur desired.

• Working knowledge of departmental policies and procedures on the safe transport of patients.

• Knowledge of the UCLA Health landscape and medical campuses is strongly preferred.

• Ability to establish and maintain cooperative working relationships with other staff members and all other personnel.

• Skill in listening and comprehending information received in person or over the telephone to navigate and coordinate care for Operation Mend patients.

• Ability to anticipate specific needs for individual patients, family members, and staff.

• Detail oriented and ability to keep accurate and thorough records.

• Ability to work standing, walking, and sitting for extended periods of time.

• Interpersonal skills to interact diplomatically and sensitively with patients, staff, and visitors.

• Working knowledge of Microsoft Office Suite programs (Excel, Word, PowerPoint, etc.) is desired.

• Ability to develop priorities, meet deadline, and maintain strong communication with the Operation Mend team.

• Ability to work independently on assignments with minimal supervision.

• Must have a flexible schedule to include weekends and some evenings.

• Maintain strong communication, time management and organization skills.

UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.