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Job Description

Align yourself with an organization that has a reputation for excellence! Cedars-Sinai received the National Research Corporation’s Consumer Choice Award 19 times for providing the highest-quality medical care in Los Angeles. We also were awarded the Advisory Board Company’s Workplace of the Year, 3 years in a row. This recognizes hospitals and health systems nationwide that have outstanding levels of employee engagement. We offer an outstanding benefit package and competitive compensation. Come find out why Cedars-Sinai was Voted #1 in California and #2 in the Nation by U.S. News Best Hospitals in 2022-2023!

Why work here?

Beyond an outstanding benefit package and competitive salaries, we take pride in hiring the best, most committed employees. Our staff reflects the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a multifaceted, inclusive environment that fuels innovation and the gold standard of patient care we strive for.

What will you be doing in this role?

The Patient Service Representative II (PSR II) in the Electrophysiology Program in the Smidt Heart Institute will follow established practices, policies, and guidelines, provides clerical and administrative support/duties while handling high volume of patient coordination and complex scheduling in the licensed clinics at Cedars-Sinai Medical Center. Duties may include answering incoming telephone calls; scheduling and authorization for appointments, coordination of imaging and other ancillary services; patient check-out and rescheduling of follow-up appointments; training for new PSRs, insurance verification functions; chart/medical records, preparation; schedule

These responsibilities include:

• Answering and triaging calls- directing to appropriate individuals or departments.

• Scheduling and authorization for appointments, surgeries, and ancillary services.

• Perform insurance verification functions.

• Process and track all incoming and outgoing referrals.

• Sorting and deposition of mail and patient information in compliance with HIPAA rules and regulations following Cedars-Sinai standards.

• Builds and maintains physician appointment schedule templates in scheduling system.

• Performs courier and transport services, including medications from the pharmacy and returning unused medications to the pharmacy, following policy and guidelines.

• Assist in all work assignments.

Qualifications

Required Qualifications:

• High School Diploma/GED.

• 2 + years of experience working with insurance companies and obtaining authorizations.

Req ID : 1283

Working Title : Patient Service Representative II - Heart Institute Ambulatory (Electrophysiology Program)

Department : Heart Institute Ambulatory

Business Entity : Cedars-Sinai Medical Center

Job Category : Administrative

Job Specialty : Admissions/Registration

Overtime Status : NONEXEMPT

Primary Shift : Day

Shift Duration : 8 hour

Base Pay : $24.34 - $36.51

Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.