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Papa John's International Coordinator, Supply Chain Support Systems in Louisville, Kentucky

Job Summary

The Coordinator Supply Chain Support Systems is responsible to lead and coordinate all service systems within the Supply Chain Customer Service model; while supporting technical aspects including item management/pricing, order management, and communication system.

Duties and Responsibilities (other duties as assigned)

  • Work with cross functional teams across PJI to coordinate projects, activities to resolve customer service-related needs

  • Responsible for executing projects and assignments to enhance or improve overall customer service experience

  • Develop and execute KPI reporting in coordination with multiple data sources

  • Maintain buying agreements and pricing management for domestic and international store locations

  • Maintain route change process and delivery schedules for restaurants

  • Collaborate with Customer Experience Team and QCC’s new store setups including location reviews, QCC and route assignment

  • Identify trends/opportunities, propose possible resolutions, and coordinate implementation with other departments

  • Accountable for inventory item management; including new item set up, cross reference functionality and cost update rollup for Finance in multiple systems

  • Refine and maintain order validation processes

  • Provide reporting and analytics for various Supply Chain groups

  • Create, approve and assist in distribution of customer communications including but not limited to memos, electronic messages and templates

  • Assist CX call center team when necessary

It is the policy of Papa John’s to provide equal employment opportunities for all applicants and team members without regard to race, color, religion, sex, age, marital status or civil partnership, national or ethnic origin, pregnancy or maternity, veteran status, uniformed service (as defined by 10 U.S.C. §101 (a)(5)), protected disability status, genetic information, sexual orientation, gender identity, gender reassignment, or gender expression, or any other characteristic protected by statute or law.

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