Job Information
Omni Hotels Front Office Manager in Louisville, Kentucky
Overview
Omni Louisville Hotel is the new cornerstone of downtown, which opened its doors on March 6, 2018. Reflecting the past, present and future of our vibrant Kentucky town and inspired by the city’s rich history and authentic character, the Omni Louisville transforms one of the city’s most significant urban blocks into a unique and vibrant mixed-use environment offering hotel guests, residents and locals a chance to connect and enjoy the best of a great city.
The hotel is a prominent landmark against the Louisville skyline, glistening during the day and glowing at night, with the iconic glassy ends of the 612 room hotel. The hotel pool and rooftop bar, designed for seamless indoor and outdoor integration, allows guests to rest, relax and socialize with downtown Louisville as the backdrop. The essence of Louisville is woven throughout with interior design blends elements of the city’s heritage, culture and character, felt everywhere from the hotel restaurants to a featured bourbon bar to the hotel’s Speakeasy and bowling alley.
Guests can also enjoy a dynamic 20,000 square foot urban food hall and market connected to the lobby of the hotel. Transforming Liberty Street into a pedestrian thoroughfare, the market serves as a community gateway for hotel guests and locals alike, inviting the neighborhood in with the smells of freshly brewed Heine Brothers’ coffee, baked bread, and smoked barbeque.
Job Description
To work closely with the Director of Operations to oversee the Front Desk staff, ensuring maximum Front Office operating efficiency. Managing and problem solving associate and guest issues while remaining professional at all times.
Responsibilities
Ensure registration cards are completed.
Ensure all needed reports are run.
Continued training done with all associates. Ensure MOS& POE program is consistent.
Communicate with all departments on continuing basis. Especially the communication with Assistant Front Office Managers each evening/morning.
Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
Be familiar with the hotel computer system for training, maintenance and trouble shooting
Complete rate discrepancy report and make needed changes.
Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, Select Guests, ESP's, Special Requests, etc.
Complete check-out with balance report.
Complete credit check daily.
Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
Assist with departmental scheduling and monitoring payroll productivity.
Directly oversee all aspects of Front Office, Guest Services and the PBX department.
Attend meetings as assigned by Director of Operations.
Other duties as assigned by management.
Qualifications
At least 3 years directly related experience (Hotel-Front Desk) in a managerial role preferred.
Must be able to work approximately flexible shifts, including weekends, am/pm shifts, nights, and holidays.
Must have excellent organizational, supervisory, and customer service skills.
Must be able to work well under stressful situations and handle challenges in a professional manner.
Must have a 4-diamond presentation.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
Job LocationsUS-KY-Louisville
Posted Date1 month ago(3/24/2024 7:22 PM)
Requisition ID 2024-107417
of Openings 1
Category (Portal Searching) Front Office Operations