Accenture Workplace Lead in Louisville, Tennessee
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
The Location Services Sr. Analyst role is accountable for the management and workplace operations for a Knoxville client location. This includes facilities management, customer service, operations management and meeting production. This role is responsible for: space utilization management, as well as facility and building management services such as life safety functions, asset management, engineering, building and maintenance services, cleaning, mail delivery and logistics. This role will work closely with key customer executives to execute their strategic direction and vision for the office as it pertains to internal and external stakeholders and ensure that we exceed customer experience expectations.
Oversee Accenture's Workplace Solutions operations across Accenture business entities within the areas of responsibility
Plan and manage daily office operations and delivery of services, ensuring operational compliance to policies, budgets and guidelines and review performance against business objectives and our customer and hospitality experience
Set, drive and enforce policies and service standards, ensuring appropriate corporate control and local business relevance.
Plan, manage and account for Workplace service delivery, daily office operations and operating budgets within the areas of responsibility
Design and implement programs/processes to deliver performance improvements to, existing operating models, technologies and business applications to continually support Accenture's Workplace Solutions strategy
Manage key relationships with external service providers (negotiate and manage contracts) and act as a point of contact for vendors and landlords
Manage key relationships between Workplace Solutions and internal leadership, stakeholders, other customer groups, and vendors to ensure correct alignment with business priorities
Provide leadership, direction, development and supervision of team and provide support of and input to human resources processes including career development, training development, salary reviews, recruitment processes and performance management
Accountable for the oversight and implementation of reception services, facility management, life safety policies and procedures. Also responsible for space management, event coordination, document services, floor operations support, space utilization management, billing/invoicing and additional location services
Conduct quality assurance checks to ensure service standards are being met
This position will be located at:
1965 Hawks Landing, Louisville, TN 37777
- Minimum of 3 years office and/or facility management experience
Hospitality and facility management experience a plus
Access control and mechanical services experience
Change Management or Human Resources experience
Familiarity with MS Office Suite and demonstration of ability to learn new platforms/technologies
Intermediate to advanced skills in Microsoft Word, Excel, PowerPoint & Outlook
SharePoint skills are also desirable
Aptitude for customer service
Works well under pressure
Innovative and resourceful
Accuracy in the completion of received tasks
Self-starter, with an adeptness for organization
Excellent oral and written communication skills
Time and project management
Work independently, with the ability to seek supervision as needed
Demonstrated leadership in professional setting; either military or civilian
Demonstrated teamwork and collaboration in a professional setting; either military or civilian
- The hours are typically 8am-5pm but flexibility is required for this role
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York or Washington as set forth below.
Information on benefits is here. (https://www.accenture.com/us-en/careers/local/total-rewards)
Role Location Hourly Range
California $26.20 to $63.13
Colorado $26.20 to $54.52
New York $24.28 to $63.13
Washington $27.93 to $58.08
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Requesting An Accommodation
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If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email (https://www.accenture.com/us-en/about/contact-us) or speak with your recruiter.
Other Employment Statements
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Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
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