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Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Job Description

The Location Services Sr. Analyst role is accountable for the management and workplace operations for a Knoxville client location. This includes facilities management, customer service, operations management and meeting production. This role is responsible for: space utilization management, as well as facility and building management services such as life safety functions, asset management, engineering, building and maintenance services, cleaning, mail delivery and logistics. This role will work closely with key customer executives to execute their strategic direction and vision for the office as it pertains to internal and external stakeholders and ensure that we exceed customer experience expectations.

Key Responsibilities

• Oversee Accenture's Workplace Solutions operations across Accenture business entities within the areas of responsibility

• Plan and manage daily office operations and delivery of services, ensuring operational compliance to policies, budgets and guidelines and review performance against business objectives and our customer and hospitality experience

• Set, drive and enforce policies and service standards, ensuring appropriate corporate control and local business relevance.

• Plan, manage and account for Workplace service delivery, daily office operations and operating budgets within the areas of responsibility

• Design and implement programs/processes to deliver performance improvements to, existing operating models, technologies and business applications to continually support Accenture's Workplace Solutions strategy

• Manage key relationships with external service providers (negotiate and manage contracts) and act as a point of contact for vendors and landlords

• Manage key relationships between Workplace Solutions and internal leadership, stakeholders, other customer groups, and vendors to ensure correct alignment with business priorities

• Provide leadership, direction, development and supervision of team and provide support of and input to human resources processes including career development, training development, salary reviews, recruitment processes and performance management

• Accountable for the oversight and implementation of reception services, facility management, life safety policies and procedures. Also responsible for space management, event coordination, document services, floor operations support, space utilization management, billing/invoicing and additional location services

• Conduct quality assurance checks to ensure service standards are being met

This position will be located at:

1965 Hawks Landing, Louisville, TN 37777

Basic Qualifications

• Minimum of 3 years office and/or facility management experience

Preferred Qualifications

• Bachelor's degree

• Hospitality and facility management experience a plus

• Hospitality/Event experience

• Access control and mechanical services experience

• Change Management or Human Resources experience

• Familiarity with MS Office Suite and demonstration of ability to learn new platforms/technologies

• Intermediate to advanced skills in Microsoft Word, Excel, PowerPoint & Outlook

• SharePoint skills are also desirable

Professional Skills

• Aptitude for customer service

• Works well under pressure

• Innovative and resourceful

• Accuracy in the completion of received tasks

• Self-starter, with an adeptness for organization

• Excellent oral and written communication skills

• Time and project management

• Work independently, with the ability to seek supervision as needed

• Demonstrated leadership in professional setting; either military or civilian

• Demonstrated teamwork and collaboration in a professional setting; either military or civilian

Role Requirements

• The hours are typically 8am-5pm but flexibility is required for this role

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York or Washington as set forth below.

Information on benefits is here. (https://www.accenture.com/us-en/careers/local/total-rewards)

Role Location Hourly Range

California $26.20 to $63.13

Colorado $26.20 to $54.52

New York $24.28 to $63.13

Washington $27.93 to $58.08

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce)

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement. (https://www.accenture.com/_acnmedia/Careers/PDF-9/Accenture-Annual-Policy-Statement-Regarding-EEO-2018-Applicant.pdf)

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email (https://www.accenture.com/us-en/about/contact-us) or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.