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Program Analyst

Job ID

158824

Posted

14-Mar-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Building Management

Location(s)

Madrid - Madrid, Comunidad de - Spain

JOB SUMMARY

Analyzes and identifies improvements for current department processes. Documents and studies department processes utilizing Lean Six Sigma tools, time/motion studies and other techniques. Manages mid size projects and implementations, often focused on process modifications.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Manages project team to develop and implement mid-sized process efficiencies. Uses project management tools which may include a project plan, business case/cost benefit tracker, training and communication plan, etc.

Researches and gains in-depth understanding of current processes and formally documents new areas of process improvement.

Analyzes and benchmarks process metrics against industry standards to ensure a "best practice" is achieved when possible.

Assists management in the tracking and prioritization of projects in the Process Improvement Team pipeline.

Conducts time/motion studies to forecast savings in specific areas of a department.

Partners with IT to create technology solutions which achieve direct process efficiencies.

Trains staff on new approved business processes.

Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

No formal supervisory responsibilities in this position. May provide informal assistance such as technical guidance, and/or training to coworkers. May coordinate and assign tasks to co-workers within a work unit and/or project.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

Bachelor's degree (BA/BS) required plus a minimum of three years experience with process improvement, project management or other related experience.

CERTIFICATES and/or LICENSES

Green Belt Lean Six Sigma Certification preferred.

COMMUNICATION SKILLS

Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.

FINANCIAL KNOWLEDGE

Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or commissions. Conducts basic financial analysis.

REASONING ABILITY

Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.

OTHER SKILLS and ABILITIES

Intermediate knowledge of computer software and hardware (i.e. Microsoft Office Suite Products).

SCOPE OF RESPONSIBILITY

Decisions made with understanding of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)