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Customer Service Specialist

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

Daily

• Monitoring of incoming orders via EDI including daily workflow control and resolution of IDOC error

• Manual order entry for non-EDI customers

• Review and resolution of incomplete orders and blocks by working with customers and Sales (PPQ/MOQ block, credit block, EDI block, etc)

• Review customers' backlog orders and follow up with Planning and Logistics to ensure on-time delivery to meet customers' request dates. TE confirms the date to achieve STR performance and billing attainment.

• Expedite Planning to avoid high-cost premium freight and line stoppages for source delay

• Process drop-shipment orders and constant follow-up on shipment status for critical issues.

• Send shipping documents to customers for customs clearance.

• Update Shipping Conditions in SO, submit a Premium Freight request for a delayed part and coordinate with the warehouse for urgent shipment.

Weekly

• For VMI/CMI customers, plan and manage consignment hub inventory to ensure hub inventory is available for customer consumption by creating KB orders.

• Monitor KB orders to have stock available and shipment on time.

• Create/upload KE orders for billing when customers pull from the consignment hub.

• Check unconfirmed orders and coordinate with Planners to confirm SAP orders.

• Tabulate customer forecast to provide hub billing projection.

Monthly

• Review of customers' actual demand and forecast so that customers' requirements are met and avoid excess inventory or non-moving stock.

• Follow-up with consignment hub customers to clear aging hub inventory

Quarterly

• Complete the hub inventory reconciliation report and resolve inventory discrepancies at the hub.

Annual

• Cycle count at consignment hub warehouse and reconcile the inventory with TE record (policy deviation to defer cycle count in FY20 and FY21

Ad-Hoc

• Regular follow-up with Sales to ensure pricing in SAP is up to date.

• Follow up on open disputes/invoice discrepancies with Customer, Finance & Sales to ensure the best possible A/R results and if necessary, issue credit/debit notes to resolve the discrepancies.

• Update Customer Master changes via Corporate Coding

• Update Customer PN cross-reference for new projects

• Process credit notes related to quality issues.

• Tabulate and analyze the Waterfall Chart to manage transportation issues and line down claims.

• Any other ad-hoc activities to address customers' inquiries and issues related to Order, Pricing, Delivery, Quality, Logistics, and A,/R.

What your background should look like:

Competencies

Values: Integrity, Accountability, Teamwork, Innovation

Location:

MAKATI CITY, 00, PH, 1226

City: MAKATI CITY

State: 00

Country/Region: PH

Travel: 10% to 25%

Requisition ID: 115289

Alternative Locations:

Function: Customer Service

TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.