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The Total HRO Tech Services Direct Reporting Specialist provides technical and functional guidance and support to all levels of Comprehensive Services teams (HR, Ben, Payroll, ESC, RM etc.) and Implementation associates by utilizing extensive product knowledge and troubleshooting experience of WFN and the Payroll, HRB and TLM Product Suites. Partner closely with service teams to share best practices and assist with process changes along with receiving feedback on ways to improve support. Assist with growth and development of service associates by identifying training and mentoring opportunities and assist with facilitating training. Work with Service teams to make sure they have the access and tools they need to be successful. Coordinates efforts between Service teams and internal ADP business partners (HPS, BES, Tax and Finance etc.) and external 3rd parties as needed. Works directly with clients via phone whenever needed to help expedite issue resolution or assist with frustrated clients.

Technical Customer Service

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.