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Shell Business Operations (SBO) Manila forms the operational backbone of business processes that help deliver Shell’s business solutions across the globe. We are focused on driving excellent corporate performance in Finance, Human Resources, Customer Service, Order-to-Delivery, and Contracting and Procurement. Diversity is key at SBO Manila, and our employees reflect the innovation that stems from a diverse workforce. By joining the company, you will benefit from an industry-leading development program that will see you tap into a pool of expert knowledge that will help propel your career.

An innovative place to work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Our business has been built on a foundation of innovative technology and skilled employees. By providing energy to sustain people’s lives for more than a hundred years, Shell has become one of the world’s leading companies.

Join us and you’ll be adding your talent and imagination to a business with the ambition to shape the future. At Shell, everyone does their part.

An inclusive place to work

Shell is working to become one of the most diverse, equitable, and inclusive organizations in the world. We are taking steps to create an environment where everyone – from our employees, to our customers, partners, and suppliers – feels valued, respected, and has a strong sense of belonging.

To achieve this, we must ensure all people are treated fairly, irrespective of their race, color, religion, age, gender, sexual orientation, gender identity, marital status, disability, ethnic origin, nationality, or other status.

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential.

We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.

We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.

We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

Job Description

Typically:

• Works based on general guidelines and plans work activities. Solutions for deviations are chosen based on own estimation of the situation and requests.

• Informs internal stakeholders proactively. Shares information, answers complex questions; explains possible consequences of choices regarding rules and procedures.

• Identifies shortcomings in current processes, systems and procedures and ensures solution of ad hoc problems within the assigned unit.

This job profile contains generic information and does not describe individual positions or required job competencies. Grading decisions will also depend on other factors.

Dimensions

• The Controls Team is part of the bigger Customer Operations Excellence (COE) which reports to the Customer Fulfillment Excellence Organization.

• COE Manila has circa 60 staff wherein the Controls Team has 20 Controls Analysts reporting to 2 Controls Team Leads.

• It operates >100 Controls for >40 sales orgs that mitigate risks in supporting the delivery of >3,200M in C5

• We are looking for those amenable working on mid and night shifts.

Purpose & Accountabilities

• Operate key controls to mitigate high-risk areas within finance processes, which are required to be monitored in accordance with one of the FCM Monitoring methods

• To run daily controls to guarantee that operations are complying with operational excellence and all controls (SOX, Business & Financial)

• Operates controls in line with the Control Operating Procedure (COP)

• Implements changes based on the Change Management Process (Retrofit) provided via the monthly Change Management Packs

• Ensures that control issues are highlighted and effective remediation occurs if a control fails

• Escalate potential issues or improvement suggestions to the OTC Finance Controls Advisor/Lead as appropriate

• Ensure 100% compliance and response to Assurance products (self-assessment, BCOC,COC, etc.)

• Support internal and external Financial and business audits.

• Raise awareness and understanding of the impact/ dependencies of the Controls within the OTC teams (Business Partners, Resolution Owners), to maximize control effectiveness and ensure consistency in the operation of controls.

• Maintains current up-to-date knowledge of business processes and procedures for area of responsibility

• Ensures sharing of best practices and contributes to Continuous Improvement initiatives.

• Monitor and manage day-to-day billing processes, including automated batch processing, urgent manual billing, self-billing(if applicable) and Idocs

• Ensuring Invoices are created and sent to the customers in a timely manner

Skills & Requirements

In-depth knowledge of products, end-to-end offer-to-cash process, the business and markets served

• Understand/working knowledge of OTC Model

• Full knowledge of IT applications within your scope of responsibility

• Full knowledge of Group policies and standards

• Has experience in Customer Service and or Industry

• Has demonstrated leadership

Special Challenges

• At times, the incumbent will be very busy and must be able to prioritize and manage own time effectively

• Ability to work cross-business and cross – process (Pricing, Sales Order Processing, Billing)

• Require making decisions promptly and independently while being consistent with organizational values.