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BT Networking Propositions Manager in Manchester, United Kingdom

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About this role

The UK (small and medium business) SME market is a fast-moving, high volume segment that we address with a variety of sales channels each serving a distinctive purpose. SME in this context considers 6-250 employee companies.

The commercial and proposition team for SME is responsible for setting and delivering the business plan for the segment by creating the right portfolio and the right commercial/trading plan to deliver the business and customer outcomes to win in the market and grow the business profitably.

A customer propositions role requires a great understanding of our customers, our competitors and the market but also a focus on brilliant execution to take those ideas and turn them into reality – moving at pace. We are also looking for individuals with flair and imagination to think differently about what we do going forward to ensure we delight our customers and differentiate vs our competitors – the sky is the limit and it all starts with our customer proposition.

This role is focused on BTnet propositions and is responsible for having the right solutions portfolio and customer experience for us to win in the SME (6-250) segment market – with sustainable differentiation vs the competitors and profitable growth.

We believe that there is a big opportunity to grow the BTnet business in this space and this role will be absolutely crucial to making it happen.

You'll have the following responsibilities

· People : Effectively providing direction to a virtual team – building momentum and confidence around this area of the business

o interfaces effectively into sales and commercial teams, and also back into the delivery functions of the customer solutions teams

o Linking effectively into longer term transformation programmes such as the one setting up the future SME operating model

· The Insight: understanding customer needs, market position, competitors, our sales channel capabilities, trends, anticipating and mitigating threats. Keeping constant pulse on what’s happening in the market.

· BTnet customer proposition strategy and development:

o Developing a market leading BTnet proposition that covers key SME customer needs

o High quality GTM launch events and outcomes

o Direct impact on trading and customer outcomes for the segment: measurable in sales, churn, ARPU and NPS metrics

· Being the “voice of the customer”: ensuring we have the very best insight on customer needs and working with commercial, marketing and delivery functions ensuring we do what’s best for our customers. Ensuring these outcomes are measured in terms of NPS and customer success

· Deliver MTP commitments: Accountable for delivering the specific commercial outcomes related to solution proposition launches and ongoing improvements – working hand in hand with commercial colleagues.

· Work with relevant sales directors: Digital, Field sales, desk based account managers and Indirect to ensure our customers have an aligned customer proposition and go to market plan where possible. Carefully consider the current sales model and changes planned for the future.

· Go To Market Planning and Execution: Co-ordinating and ensuring brilliant execution of all launch activity into SME (proposition launches, pricing and marketing campaigns)

· Steering Delivery: Responsible for ensuring the relevant customer solutions leads have the right proposition requirements and that they are building high quality product and CX solutions that deliver on the customer proposition intent.

You'll have the following skills & experience

• Significant experience launching new products, marketing campaigns in a scale telecommunications or other subscription based business. (Mandatory)

• Previous propositions development experience

• Understanding of UK telco market and segments

• Business case and commercial understanding (Mandatory)

• Engaging, presenting to and influencing stakeholders at all levels from MD to managerial across multiple areas (Mandatory)

Benefits

• 25 days annual leave (plus bank holidays)

• 10% on annual bonus

• Life Assurance

• Pension scheme 

• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.

• 50% off BT and EE mobile pay monthly or SIM only plans

• Exclusive colleague discounts on our latest and greatest BT broadband packages

• BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids 

• 30% discount for friends and family on EE mobile pay monthly and SIM only plans

• Flexible - hybrid working mixing both home and office

#LI-Hybrid

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT (https://www.bt.com/careers)

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!

Job: Marketing and digital

Title: Networking Propositions Manager

Location: GBR %26 Ireland-GBR-Lancashire-Manchester

Requisition ID: 187044

Other Locations: UK %26 Ireland-United Kingdom-London-London, UK %26 Ireland-United Kingdom-West Midlands-Birmingham, UK %26 Ireland-United Kingdom-Avon-Bristol

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