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Accenture Business Operations Senior Manager in Mandaluyong, Philippines

Project Name: Business Operations - Global Position Name: Market Unit Tech Delivery Operations Bus Ops Lead Role Name: Business Operations Senior Manager Location: Cybergate Tower 2 Shift: Regular Shift Key Responsibilities: • Oversees the End-to-End Delivery Management process for the Technology MU: - Acts as expert contact point during contract set up, including advising Delivery Excellence on which contracts enter End-to-End Delivery Management and supporting those contracts to enable on MyWizard - Oversees MU Delivery Excellence activities to build, develop and maintain the governance forums required for managing the portfolio – including tailoring process and forums as needed for local needs - Drives follow up and contract-level actions as required • Manages Delivery Portfolio management review governance activities, including preparation for upwards reviews: - Builds, maintains and drives CG Delivery reviews - Analyses key data and prepares insights for MU Tech reviews • Manages and monitors MU implementation of the Delivery strategic initiatives and programs • Operates and manages key portfolio operational, recognition, and growth activities, including: - Structuring and driving portfolio participation in growth programs and campaigns such as Upsell and Lean SI - Operating Delivery training activities, including program managing targeted training such as SI Masterclass and Deliver.Sell.Grow participation - Managing and driving SI Start Up and AO Start Up programs locally - Technology Services Lead appointments, goal alignment and management, and comms - Delivery recognition programs, including Wizards and Success Stories • Drives security and resilience programs across the client contract, such as: - Managing contract portfolio security posture across Client Data Protection and Getting to Green - Business resilience and continuity programs and compliance • Program manages productivity and quality activities, including local implementation of global or Market programs: - Contract Operating Plan contract selection, coaching, and performance improvement - OPERA: ensuring Playbook awareness, technique take up, and monitoring committed and realized productivity savings - SI Transformation - Solution Contingency management and release • Provides operational support as required to the MU Tech Delivery Leadership (MU TDL and CG TDLs) for the MU in which they are based - Acts as primary operational interface for the MU Technology Delivery Lead, providing advice on management information interpretation and actions to improve metric performance - Drives implementation and tracking of cost management initiatives as needed - Consolidates and directs other ad-hoc operational tasks required by MU TDL as needed - Provides ad-hoc management information and analysis as needed - Coordinates with peers in other MUs to ensure alignment in Delivery business processes and best practices sharing • Plays a full and collaborative role in the Tech Market and Tech MU Business Operations Team, and Market Delivery Operations group • Takes on additional team operational responsibilities as needed (e.g., developing and running new delivery operations initiative, representing delivery interests in other operational forums, driving delivery reporting improvements, etc. • Sustains Accenture’s culture and values, coaching and developing resources as required Qualifications: Must Have: • Bachelor's Degree • Project and organization management skills • Strong communication skills • Demonstrated confidence and assertiveness in working with Senior Executives Good to Have: • Strong Understanding of organization business processes and policies • Experience in Delivery and Delivery methodologies • Ability to work in a highly collaborative, influence-based model • Leadership and strategic thinking skills • Demonstrated bias fo

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