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Accenture Corporate Mobility Associate in Mandaluyong, Philippines

Project Name: Mobility Position Name: Corporate Mobility Associate Role Name: Corporate Mobility Associate Location: WFH; required to RTO / Hybrid , CG2 Mandaluyong City Shift: Morning shift 9am - 6pm (Mon – Fri) Key Responsibilities: As appropriate, co-ordinate/execute operations & deliverables. Seek advice on next steps & take actions where relevant. Involve respective team leads, key stakeholders & domain experts in the service delivery process. • Execute vendor payments, recoveries & accruals per agreed scope & delivery framework. • Communicate with vendors at the operational level to resolve issues & facilitate efficient delivery of services. • Familiarize with vendor assessments & share operational experiences with the respective leads • Take steps as directed, for the application of vendor programs, services, Key Performance Indicators (KPIs) / Service Level Agreements (SLAs) and scope changes. Support multi-dimensional services, by leveraging all the capabilities & cross-functional synergies, relevant policies & processes for the seamless delivery of mobility operations, escalation resolution, risk & compliance management. Operate in an agile, innovative & truly human way, reflecting a customer-centric & operationally effective approach. This includes, consistently delivering exceptional customer service by fostering an environment of hospitality for clients, customers & colleagues. Qualifications: Must Have: College graduate / Bachelor’s Degree 1-2 years of experience • Customer Interaction Handling • Customer Service experience • Communication skills (Average) Good to Have: • Foreign services • SLA management • Analytical Skills • work planning management • Philippine Immigration Background

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