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The Role

• Manage the client/vendor interactions, communications, and expectations and build a trusted relationship based on core benefits knowledge and ability to consult on basic issues/solutions.

• Partner with all lines of business to present as one WTW to the client.

• Manage quality of ongoing service delivery and measures to proactively manage client-level impact.

• Monitors progress to accurately reflect project scope, deliverables and timeline

• Provide clients with high quality service and adhere to established PM standards.

• Mentors, grows, and leads team members and junior project managers

• Follow standards for change order documentation, sign-off and storage.

• Follow standards for UAT documentation and management.

Qualifications

• 1-3 years’ experience in projects. Experience on projects involving the the application of technology to solve human resource needs such as: administration, HR self-service (IVR, web, etc.), HR systems integration, HR shared services or HRIS/payroll preferred.

• Bachelor's Degree preferred or equivalent work experience

• Solid interpersonal and client management skills

• Excellent written and verbal communication skills

• Solid analytical, integrative and problem-solving skills

• Solid organizational abilities and flexibility to work in a performance driven environment.

• Flexibility and ability to adapt to changes and work with others to coordinate client priorities.

Equal Opportunity Employer