Unilever IT Support Engineer I in Marina Del Rey, California
Dollar Shave Club is a rocketing Men's Lifestyle Brand & e-commerce company on a mission to change the way men address their shaving & grooming needs. Powered by a custom built e-commerce platform that touches all aspects of the business including fulfillment, marketing, billing and analytics we are dedicated to inventing smart products that make guys' lives better and easier. We have an exploding member base to show for it and are backed by top tier VC funds.
Our culture is original, creative, and cool. We offer competitive benefits and compensation to qualified candidates. We work in an open-air industrial building in sunny Marina Del Rey, CA – minutes from the beach.
The Dollar Shave Club is looking for IT Support Engineer to help support all information technology needs for a rapidly growing internal user base. The IT Team is focused on being a business accelerator and not just a technology caretaker. A personable and empathetic approach to IT Support is a key component of this role as you focus on keeping the various business units up and running while presenting ideas to make them more productive going forward.
Provide Tier One support for several applications, provision and maintain local and SaaS-based user accounts, escalates tickets per department procedures.
Configure and maintain computer systems in a MAC and PC mixed OS environment and maintain OS images for quick deployment
Troubleshoot issues with Mac and PC.
Setup, onboard and test hardware and peripherals for new user station setups
Manage user accounts and configuration and hardware support of all mobile devices in an Enterprise MDM environment
Configure and maintain VPN accounts for remote access
Manage IT Ticketing system queues as well as End User Service Portal
Help shape and enforce basic IT SOPs and Security Policies
Assist in Conference Room A/V setup and Meeting support
Manage IT inventory in addition to enterprise-wide asset tracking
Accommodate Disconnect/Reconnect move requests on the office, department and individual user levels
Documents Knowledge articles
Personable and friendly demeanor is a must
Strong verbal and written communication skills are essential
Must have a highly detail-oriented and organized approach
Must be able to manage multiple tasks concurrently
Basic understanding of MAC and PC troubleshooting principles is necessary
Troubleshooting skills to resolve printing and computer peripheral issues is a need
Must be willing to work and accommodate requests off hours on occasion
Being a motivated, enthusiastic, and energetic team player is key
Significant past IT Support Experience is preferred
Basic understanding of network troubleshooting principles is beneficial
Basic understanding of ITIL and ITSM practices is a major plus
Basic knowledge of InfoSec best practices is also a positive
Experience supporting an Enterprise Google Apps environment is helpful
Knowledge of general SSO platform workflow is useful
CompA+/Apple certified or equivalent certification
EDUCATION + EXPERIENCE:
Bachelor's Degree in Technology-related field preferred
Prior corporate IT Support experience a major plus
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