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Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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Amex GBT Egencia is the original category distributor and the world’s leading B2B SaaS business in travel. Driven by curiosity and backed by industry leading data and customer insights, we’re a trusted business travel partner that delivers the best technology and experiences - no matter the odds.

With the support of our partners and travel consultants, and now with the powerful backing of Amex GBT, we deliver unrivalled value, while helping companies in over 60 markets meet sustainability goals and prioritize the wellbeing of their travelers. And we need people like you.

Are you ready to take on a critical role in the Amex GBT Egencia Global Client Services organization? Our Client Services Managers provide thought leadership and strategic support to our Account Management teams at Amex GBT Egencia. Your role includes optimizing service for our clients through a variety of techniques, leading change through process consistency and managing scale in a highly complex environment. You bring the skills for B2B and customer facing interactions along with the ability to work with anyone in our organization.

Position Overview:

Do you have a passion for travel and tech? And want to work for an exciting company that’s at the top of their industry?

Business travel is back, and we’re looking for dedicated individuals to join a team that’s working hard to reinvent the industry and make those real-life connections truly seamless once again.

What You’ll Do

• A hands on, self-motivated relationship manager who thrives on improvement opportunities, and takes risks in driving strategy and roll out new practices.

• Team oriented to the core – with the ability to galvanize teams to work together and drive extraordinary results.

• Someone who identifies vision – collaborates and influences with partner teams to create positive outcomes.

What We’re Looking For

• 3+ years prior experience managing a Service Partner or Supplier, Relationship Manager (or related preferred)

• 5+ years Customer Service experience with focus in leadership, process improvement etc.

• 5+ years MS office suite (including college training): formal presentation, data analysis, reports, etc.

• Excellent communication skills – written and oral

• Able to perform data analysis, diagnose issues with data and comfortable with root cause analysis

• Project management skills and abilities

• Change management – ability to influence others through change (at times our clients)

• Prior mentoring/team leader experience – you may be asked to lead our specialists

• Ability to work some non-standard and/or flexible hours

• Proven ability to improve metric results (++ in a virtual environment)

• Ability to build and demonstrate strong partnerships to solve problems

• Time management skills, ability to effectively handle multiple competing priorities

• 10-15% travel may be required

• Speaking an extra language besides English is a plus.

Our Culture

We thrive in a culture of curiosity - constantly reinventing for the future. It's the people that make Egencia so special, so we want to make sure they’re happy. We do this by offering flexible working opportunities, competitive packages and by making sure we have fun along the way.

Business travel is on the road to recovery, and as part of the world’s largest corporate travel marketplace, we’re in a strong position to define the future of business travel as we lead the industry into a new era.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if vital, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

Location

France - Marseille

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

This role is for Egencia LLC (“Egencia” or the “Company”), a member of the American Express Global Business Travel family of companies.

All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.

We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers/)