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Tarbell Management Group LLC Tim Horton's Assistant Manager - Massena in Massena, New York

Tim Horton's Assistant Manager - Massena

Job Details

Job Location

Tim Hortons Massena - Massena, NY

Position Type

Full Time

Salary Range

$18.00 - $18.50 Hourly

Job Shift


Job Category



As the Assistant Manager, you are officially employed by TLA Hospitality LLC. Which is managed exclusively by Tarbell Management Group, LLC. You will conduct business according to the details of your job description and the employee manual, making the customer our # 1 priority. As a member of the TLA-Hospitality LLC team you will be required to live and breathe our mission to deliver excellence in the Markets we serve.

Organizational mandates

  • The Assistant Manger is to work in conjunction with the Operations Manager and when the Operations Manager is absent; the Assistant manager will ensure all areas of the daily operations are completed.

  • The Assistant Manager is responsible in assisting the Operations Manager for the hours of operation of the Café & Bake Shop and will ensure its success measures are met.

  • The Assistant Manager is responsible to lead by example, demonstrate and reinforce with the associates that the customer is top priority and must have the team project a positive customer experience by smiling, maintain eye contact and have a sincere thank you to the customer.

  • The Assistant Manager is responsible to ensure the team and the operations is adhering to the high Tim Horton’s, and TMG standards, measured through the Steritech Report, Daily Inspection Logs and is maintained throughout all day parts.

  • The Assistant Manager is responsible for ensuring the care, repair and maintenance of all equipment used in the operations.

  • The Assistant Manager is responsible for driving and generating sales through external sources and through normal patronage of customers daily.

  • The Assistant Manager is responsible for following the budgeted productivity standards set in the annual budget for food costs, paper costs and labor costs.

  • The Assistant Manager is expected and responsible for listening, leading and developing their team members to success and holding their team members accountable on our standards and deliverables.

  • The Assistant Manager is responsible for setting daily goals for the team to constantly improve on our accuracy, speed of service, hospitality, upselling and operational standards.

  • The Assistant Manager is responsible to maintain proper inventory levels based on sales and yield of products.

  • The Assistant Manager is responsible for ensuring that all team members follow safety guidelines and procedures and promotes a safe working environment.

  • The Assistant Manager is responsible for understanding and navigating through the POS, Back Office System and Accounting System that is provided for you at Tim Horton’s, and TMG

  • The Assistant Manager is responsible for achieving Serv-Safe Certification and ensure the appropriate team members are certified and follow the food safety guidelines.

  • The Assistant Manager is responsible for actively recruiting customer focused team members, maintain adequate staffing levels according to projected sales, properly orient and train team members


  • Minimum of 12 months previous food service supervisory role experience

  • Thorough knowledge of Tim Hortons products and procedures

  • Current certification in approved food safety training (Advanced Food Safety Test or Serve Safe)

  • Reliability and ability to work flexible hours

  • Strong interpersonal skills (motivating, delegation, conflict management, respect for others, listening)

  • Ability to adhere to policies/procedures/standards (written and oral)

  • Able to operate effectively as part of a team in a fast-paced environment

  • Ability to make correct change (basic mathematical skills)

  • Strong problem-solving, organization and time management skills

  • Action and results orientated

  • Excellent communication skills (written, verbal, composure)

  • Possess valid Driver’s License and car insurance

  • Must be at least 18 years of age


  • This position is typically scheduled for a workweek of 40 to 45 hours per week

  • Must be available to respond to operational issues on a 24-hour per day basis

  • Due to responsibilities for bank deposits, product shortages, etc., must have reliable transportation

  • Must possess valid Driver’s License and car insurance

  • Must be able to obtain Serve Safe Certification

  • Must lead by example by following Tim Horton’s and TMG Policies. As an Assistant Manager you are a role model for the team.


    This job description will give you a guideline to use to help ensure your success in your position. Tim Horton’s, and TMG are committed to ensuring customer and employee satisfaction. Considering your customers’ or Tim Horton’s, or TMG’s needs we may change or alter some of the responsibilities of a position in order to accommodate our business success.