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Job Description

The Consulting Program Manager will be responsible for trusted, long-lasting customer relationships and ensuring customer satisfaction through delivery. To achieve this, the professional would demonstrate expertise to our clients, be responsible for best-in-class customer engagement through demonstration of superior management consulting skills during delivery to enable the extension or expansion of the Oracle customer base. Typically, a Program Manager will lead large complex transformations as an Engagement Leader in a larger program.

The Consulting Program Manager reports to the Portfolio Delivery Head, FSIC (Finance Sector, Insurance and Commercial) for ANZ.

Career Level - IC4

Responsibilities

Key Responsibilities

• Deliver Oracle solutions to meet client business initiatives.

• Successfully lead teams, being accountable for delivery within plan

• Support extensions/expansions through successful Delivery

• Establish strong, lasting and collaborative relationships with the Oracle Sales Management and the larger X-LoB teams to ensure the success of Oracle ANZ Consulting

• Assist in the bid management process for clients/prospects

• Ensure success of each delivery engagement both financially and from a customer satisfaction viewpoint

• Manage risks and issues on a proactive basis to help achieve positive outcome for both customer as well as Oracle Consulting

• Become a trusted customer advisor and create customer advocates through customer delight and management of key relationships

Role Requirements

You must have a strong track record with 10+ years of project delivery or involvement in large scale Enterprise SaaS transformations with substantial interaction experience with customer executives and decision makers. You must have Product, technology or industry expertise relevant to the practice focus with an ability to develop and maintain client relationships.

Project/Program Management:

• Certification in project/program management.

• Proven experience in maintaining complex integrated Microsoft project plans (mpp) with key internal and external dependencies.

• Proven experience to lead clients through complex business initiatives.

• Experience of working as a program director/manager as part of SI/consulting firm.

• Delivery experience and knowledge on Oracle's Cloud Technology is preferred.

Content Knowledge:

• Strong knowledge to communicate & discuss business process and technology solutions with customer stakeholders around back-office business applications (ERP, EPM, SCM and HCM) and business applicability of these. What works and does not work for Cloud projects

• Experience and knowledge of revenue forecast for the programs managed

• Industry domain knowledge in Finance or Insurance Sector is a plus

• Delivery experience and knowledge on ERP is preferred but not essential

Sales Skills:

• Innovative thought process & customer-first mindset

• Display capability of building and maintaining strong relationships with a diverse set of internal and external constituencies including client executives, legal, technical, finance, support, sales and marketing experts

• Manage opportunity life-cycle by analysing opportunities and presenting compelling views through the deal qualification process, engaging required internal & external resources.

Professional Attributes:

• Ability to work within a highly competitive and complex environment.

• Problem solver who is curious, passionate about results and highly customer focused.

• Perseverant, 'can-do' attitude (i.e., seeking multiple alternatives to 'get the job done' when the initial approach doesn't succeed).

• High levels of energy, creativity, and enthusiasm with a desire to work with a winning team.

• Proven ability to operate in a networked environment (matrix-model, multiple reporting/interaction-lines)

• Strong people/communication skills with good listening skills, fluent written and spoken English.

• Excellent interpersonal & leadership acumen

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer