Job Information
AON Customer Service Representative in Melbourne, Australia
Join an engaged, collaborative & hard-working team on a 12 Month Fixed Term Contract
Endless opportunities for personal growth & career development
We offer hybrid / flexible working environments, open to applicants across Sydney and Melbourne
Client Executive , Health
Aon is one of Australia’s leading providers of insurance solutions for Allied Healthcare Professionals. We are driven by genuine interest in the industry and our desire to support allied healthcare providers with insurance solutions including professional indemnity, public liability, business insurance, personal accident, and cyber liability.
We are looking for a person who is passionate about the customer experience to join our Aon Affinity Team. We are looking for people who have a passion for providing exceptional customer experiences in a high-volume environment.
This isn’t a cold calling role – you will focus on building valuable lasting relationships with your customers. We’ll provide extensive training to help you succeed and will help support you to gain Tier 1 in Insurance Broking!
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
The first point of resolution for customer queries regarding their insurance needs.
Investigating and resolving queries over the phone and/or via email correspondence.
Working towards achieving both your KPI’s and your team’s revenue, acquisition, and retention targets.
Identifying new business and up-selling opportunities as you interact with our clients.
Multi-tasking whilst navigating a range of technologies.
Partner with stakeholders and colleagues across the business to exceed client expectations.
Work within company policy, adhered to our call handling guidelines, compliance, laws and regulations.
How this opportunity is different
You will be onboarded and coached by a team of experienced professionals. You will be on a pathway to achieving excellence in sales and will access a range of programs to enhance your product and business knowledge. You will have multiple opportunities to develop your Aon IQ and broaden your knowledge of the business.
Our business operating model is designed by entrepreneurs who held a vision of radically changing the Insurance industry. This team will be pioneering a new capability for our company that require agility and innovation to succeed. We expect change and growth over the next few years, which means you can expect plenty of opportunities for advancement.
Skills and experience that will lead to success
Strong verbal, written and interpersonal communication skills
Ability to solve problems creatively and show initiative
Analyse information and data to identify opportunities and prioritise
Driven towards setting and achieving goals and making a difference
Sales mindset and ability to make a connection with clients (Sales)
Experience in Superannuation, Health funds, Insurance or similar organisations servicing large call/client volumes
Experience using software programs or systems that might include Salesforce, CRM, MS Excel and Outlook
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com
2541139
Join an engaged, collaborative & hard-working team on a 12 Month Fixed Term Contract
Endless opportunities for personal growth & career development
We offer hybrid / flexible working environments, open to applicants across Sydney and Melbourne
Client Executive , Health
Aon is one of Australia’s leading providers of insurance solutions for Allied Healthcare Professionals. We are driven by genuine interest in the industry and our desire to support allied healthcare providers with insurance solutions including professional indemnity, public liability, business insurance, personal accident, and cyber liability.
We are looking for a person who is passionate about the customer experience to join our Aon Affinity Team. We are looking for people who have a passion for providing exceptional customer experiences in a high-volume environment.
This isn’t a cold calling role – you will focus on building valuable lasting relationships with your customers. We’ll provide extensive training to help you succeed and will help support you to gain Tier 1 in Insurance Broking!
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
The first point of resolution for customer queries regarding their insurance needs.
Investigating and resolving queries over the phone and/or via email correspondence.
Working towards achieving both your KPI’s and your team’s revenue, acquisition, and retention targets.
Identifying new business and up-selling opportunities as you interact with our clients.
Multi-tasking whilst navigating a range of technologies.
Partner with stakeholders and colleagues across the business to exceed client expectations.
Work within company policy, adhered to our call handling guidelines, compliance, laws and regulations.
How this opportunity is different
You will be onboarded and coached by a team of experienced professionals. You will be on a pathway to achieving excellence in sales and will access a range of programs to enhance your product and business knowledge. You will have multiple opportunities to develop your Aon IQ and broaden your knowledge of the business.
Our business operating model is designed by entrepreneurs who held a vision of radically changing the Insurance industry. This team will be pioneering a new capability for our company that require agility and innovation to succeed. We expect change and growth over the next few years, which means you can expect plenty of opportunities for advancement.
Skills and experience that will lead to success
Strong verbal, written and interpersonal communication skills
Ability to solve problems creatively and show initiative
Analyse information and data to identify opportunities and prioritise
Driven towards setting and achieving goals and making a difference
Sales mindset and ability to make a connection with clients (Sales)
Experience in Superannuation, Health funds, Insurance or similar organisations servicing large call/client volumes
Experience using software programs or systems that might include Salesforce, CRM, MS Excel and Outlook
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com