Job Information
Lucid Software Solutions Consultant II, APAC in Melbourne, Australia
Solutions Consultant II, APAC
at Lucid Software
Melbourne, VIC, AUS
Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.
Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being named a Fortune Best Workplace in Technology and a 2022 Glassdoor Best Place to Work, inclusion on the Forbes Cloud 100, and ranking in the top 100 on G2’s 2023 Best Global Software Companies. Top businesses use our products all around the world, including customers such as Google, GE, and NBC Universal. Our partners include industry leaders such as Google, Atlassian, and Microsoft.
We are looking for a smart, inquisitive, passionate, organized and creative individual to work with the Lucid sales team to accelerate the growth of our thriving suite of products: Lucidchart, Lucidspark, and Lucidscale. A Solution Engineer is respected as a product expert and sought after to navigate challenging customer requests and needs. They represent a valuable service to the Sales and Product organizations by understanding and demoing the product suite, as well as crafting business solutions that solve real-world problems for our clients. You will work directly with customers as the primary technical point of contact throughout the sales cycle.
Responsibilities:
Create and deliver custom technical demos of the Lucid products to prospects and customers
Enable customers to use Lucid in unique and valuable ways
Answer security related questions and alleviate concerns
Engage frequently with Product and Engineering teams to relay customer challenges and successes
Other duties as assigned
Qualifications:
1-2 years in Solution Engineering customer facing experience
An undergraduate degree in Engineering, Information Systems, Economics, or other STEM focus with strong academic performance
Demonstrated interest in customer success
Excellent written & verbal communication skills, including presentation acumen
Prior colleagues would describe you as passionate, hard-working, fun to be around, and someone who takes initiative
Strong technical background
Can easily thrive working in a fast-paced, start-up-type environment
Detail-oriented, organized and a good team player
Bias towards finding solutions vs. shutting down ideas
Can relate to Lucid Software's products and culture
This role requires that you work out of our Melbourne office two days per week on Tuesday and Thursday.
Preferred Qualifications:
Experience working in B2B SaaS or in sales, with enterprise clients a plus
Experience with coding, Excel formulas, or other technical software tools.
Familiarity with Cloud Networking Architecture or Information Security is a plus
Design savvy and familiar with current UX design trends
Experience with SCRUM/Agile methodologies
Familiarity with JavaScript/CSS/HTML/DOM manipulation
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We welcome diversity at Lucid and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. We honor and support varying backgrounds, beliefs, and perspectives for the benefit of our business, our employees and our products. Lucid is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please email: talentacquisition@lucid.co.