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Job Family: Customer Services

Req ID: 439064

At Siemens Mobility, we empower transport providers worldwide to realize sustainable mobility solutions. As a leading technology company, we combine the real and digital worlds like no other in rail. In an open ecosystem, we bring together rolling stock, rail infrastructure, customer service, and software to enable sustainable, comfortable, and cost-effective rail traffic today.

Your Role – Impactful, Meaningful and Future-Oriented

The Technical Support Engineer will work within customer offices and depots, providing a direct link between the customer and Siemens in all aspects of Siemens Tram systems performance, reliability, and enhancements. This role requires a highly skilled individual with extensive experience in the rail industry, particularly in the design and maintenance of Combino trams.

Your responsibilities include but not limited to:

• Investigate faults assigned to the Technical Support Engineer using technical guidance, advisory, and support from the OEM.

• Provide technical assistance with troubleshooting beyond the normal scope of routine maintenance.

• Assist in commissioning of major component replacements, overhauls, and major repairs as requested by the customer.

• Provide training and technical guidance in an advisory capacity to customer staff for maintenance, including on-the-job training, troubleshooting, materials recommendation, tooling recommendations, and safety procedures.

• Support the rollout of approved fleet software upgrades.

• Attend monthly conference calls between senior customer representatives and the Siemens Engineering team covering all aspects of tram reliability and performance.

Your qualifications and skills to create a better tomorrow.

• Relevant Engineering qualification with at least 10 years of Service Engineering experience in the rail industry.

• Comprehensive skills in both the electrical and mechanical aspects of Combino tram design, specializing in a mechanical, electrical, and/or electronic systems and control discipline.

• Demonstrated capabilities in troubleshooting difficult problems and implementing long-term solutions.

• Working knowledge of the latest Siemens technologies.

Why you’ll love working for Siemens Mobility

We live and foster an ownership culture in which every employee takes personal responsibility for our Company's success. We invest in our team members, offering a wide variety of development opportunities. Below some of the other benefits we offer to our employees:

• Flexible working arrangements

• National & International opportunities

• Positive, inclusive and relaxed working environment

• Industry leading parental leave package

• Novated leasing available

• Employee discount program

• Siemens Share Options

A better tomorrow starts with how we transform mobility today.

Siemens prides itself on its diverse workforce.

Siemens has been recognised as ahead of its time for many reasons, and our progressive policies is one of them. We encourage applications that reflect the diversity of the communities within which we work, and we actively promote this through the recruitment of those who identify as Indigenous or Aboriginal/Torres Strait Islander.

We are a proud equal opportunity employer, where we continue to push for a work environment of diversity and inclusion, we also believe that differences in personalities, thoughts and ideas are important, and that is why we know diversity and inclusion is very important in helping realise the potential of our people. As part of our Ownership culture, Siemens supports reasonable flexible working practices that empower our employees to best meet work and personal commitments. #LI-SI