Job Information
Cascade Residential Services LLC General Manager (GM) in Melbourne, Florida
**[Job Summary The General Manager is responsible for all operations management activities, including creating, monitoring, evaluating, and implementing strategies to obtain optimum efficiency and economy of operations and maximize profits. This role has direct oversight of the business leadership team and financial performance.
Essential Duties and Responsibilities The essential functions include, but are not limited to, the following:]{calibri",sans-serif"=""}**
- Build short and long-term goals for the company in partnership with Cascade Leadership
- Lead daily/weekly meetings with Department Leaders and New Construction and Service Teams to drive performance.
- Identify and establish the use of KPIs to track performance.
- Manage the utilization of materials, and manpower to optimize profitability.
- Implement Quality Control standards and procedures for Installation/Repair Activities
- Ensure Compliance with Safety and Regulatory Standards and Regulations
- Partner with New Construction and Service Teams on problem-solving activities
- Implement processes and metrics for all aspects of sales process - lead generation, lead qualification, consultative sales process, pipeline/CRM management, deal closing
- Manage Budget and Forecasting process to achieve revenue and profitability goals
- Implement and Track Key Performance Indicators in adherence to budget
- Lead, mentor and develop diverse team of technicians, support staff and managers
- Utilize quarterly and annual review process to develop team
- Maintain and develop customer relationships within the new construction/commercial segment (25% of 2023 revenues)
- Address customer concerns, feedback, and inquiries promptly to uphold the company's reputation for excellence.
- Ensure timely procurement of materials and equipment at competitive prices.
- Implement Cascade Services preferred Vendor program
- Implement and enforce safety protocols to maintain a safe working environment for employees and clients.
- Carrying out additional duties assigned by Regional VP.
Supervisor Responsibilities of this Role Oversees the management team of assigned businesses. Carries out supervisory responsibilities in accordance with organization policies and applicable laws. Responsibilities include staff selection, establishing expectations/goals, employee development, planning, assigning, and directing work; appraising performance; rewarding, and resolving employee concerns.
- Directly responsible for the teams in the respective area.
- Provides ongoing training to applicable staff to develop and encourage their technical and operational performance.
- Meets with appropriate staff on a timely basis for performance evaluations and communication of Company goals.