Sage Hospitality Resources Event Sales Manager in Menlo Park, California
Hotel Nia delivers a masterfully curated experience to inspire and create an avenue for brilliance within guests’ personal and professional lives. Featuring 250 guest rooms with a fresh take on the modern hotel, Nia provides thoughtful tech and high touch experiences to guests and visitors. Located in the center of Menlo Park, the 11,000 square foot flexible meeting space also opens up to 9,000 square feet of outdoor event space with sunny views. Restaurant & bar, Porta Blu, features a unique and communal experience with shared California plates and inspired cocktails.
Discover Silicon Valley’s Favorite Hangout- https://www.hotelnia.com/
Event Sales Manager
We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
The Event Sales Manager is responsible for the development, planning and performance of all sales duties of their assigned market. Exempt manager must spend more than 50% of their time outside directly selling. Successfully negotiates and closes sales that maximize space use and achieves sales goals. Listen to guests needs, analyzes information and create custom proposals that exceed customer expectations. Establishes positive work relationships with management across departments and throughout the hotel to ensure seamless transitions occur and positive memorable experiences are created.
§ Develops strong customer relations through frequent communication and the use of professional, courteous and ethical interpersonal interaction.
§ Oversees the Event Planning Team. Sets expectations and holds event management leadership team accountable for service behaviors related to product and service delivery.
§ Work directly with major groups when high profile and financial impact is significant.
§ Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.
§ Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.
§ Communicates a clear and consistent message regarding departmental goals to produce desired results.
§ Develops an Event Management strategy that is aligned with the hotel’s business strategy and leads its execution.
§ Ensures the property is apprised of all groups that will impact property operations.
§ Partners with Event Operations including Banquets, Event Services and Event Technology
§ Promptly follows-up on all customer needs and inquiries in an efficient and expedient manner.
Dealing with Ambiguity
Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others.
Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.
Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
Requires thorough knowledge of the practices and procedures of the catering, food and beverage, menu development and pricing. Requires knowledge of the hotel's policies and procedures and the ability to determine course of action based on these guidelines. Requires ability to investigate and analyze current activities and/or information involving readily available data and indicating logical conclusions and recommendations. Must possess communication skills in terms of the ability to negotiate, convince, sell and influence professionals and/or hotel guests. Ability to drive to outside sales calls. Excellent hearing required for verbal interaction with guests and associates. Excellent vision required for viewing set-ups. Excellent speech communication skills required for verbal interaction with guests and associates.
Excellent comprehension and literacy required to develop marketing plan, create menus and programs, etc.
Lifting, pushing, pulling, carrying - tables, chairs, boxes (50 lb. maximum) occasionally. Bending/kneeling - taping down cords, skirting tables, picking up floor after function, occasionally. Mobility - ability to service clients on a moments notice, variable distances. Continuous standing - function observation, client site inspections (one hour minimum to four hours maximum). Climbing - up to 55 steps, 3-5% of 10 hours. Driving - distance varies for sales calls (approximately 20%).
More than two years of post -high school education
Experience required by position is from one to two full years of employment in a related position with this company or other organization(s).
Proficient use of business equipment, systems, and applications
Work inside 70% of 10 hour day; outside 30% of 10 hour day.
Area of Interest:
Catering / Convention Services
Full Time - Regular
200 Independence Dr
Sage Hospitality Resources
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