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ImageFIRST Customer Advocate in Merrillville, Indiana

Now is the time to make a difference. At ImageFIRST, we want you to bring your unique perspectives, experiences, and ideas so we can grow and drive impactful, sustainable change together. Founded in 1967, ImageFIRST® is the largest and fastest-growing national linen rental and laundry service specializing in the healthcare market. ImageFIRST has more than 60 locations nationwide serving over 18,000 medical facilities every week providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. With a customer retention rate of over 95%, ImageFIRST is dedicated to improving patient satisfaction through quality products and remarkable service: their Comfort Care® line of gowns is proven to increase patients’ favorable perception of a facility by more than 50%.

ImageFIRST is composed of remarkable associates who reflect the unique diversity of our nation and the communities in which we serve. We are fortunate to have a set of Operating Principals that directs and guides us toward the right decisions and behaviors. Building upon this foundation, we are committed to working tirelessly to ensure that all ImageFIRST locations serve as safe and supportive environments where difficult conversations on racism, bias, prejudice, and discrimination can be held; both now and as our society continues to rapidly evolve.


This is a sales oriented position requiring the employee to establish, maintain and build strong customer relationships through responsive and creative sales and service strategies. To grow existing customer business through sales and retention programs, to provide prompt, effective solutions to customer needs, to maximize route revenue through improved time management and upgraded product mix, to maximize contract terms by identifying changes in programs that require updated paperwork and to be ImageFIRST’s “face” to our customers and potential customers.


  • Support: Promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, customers and community

  • Sales: Increase account revenue by selling additional products and services, successfully complete sales programs, develop and implement strategies to identify new business opportunities. Meet or exceed sales objectives

  • Customer Relationships: Handle all administrative aspects of sales, identify and resolve customer concerns, ensure customer satisfaction with company products and services, develop positive relationships with principal customer contacts, maintain enthusiastic and professional attitude and maximize customer contract term

  • Route: Manage route to maximize efficiency, productivity and revenue: operate company equipment safely and responsibly, comply with applicable rules and regulations relating to safety and operation of commercial motor vehicles

  • Product Management: load outs, inventories, quality-stains/damage, tape changes

  • Product Knowledge: pricing, codes, colors, sizing, changes/quantities, availability, product application

  • Load truck: organization, night before service, invoices, check rails, count-by-man, linen control sheet, maintain route books

  • Unload Truck: check-in (repairs, disco, NOG, Spot Light, Bio), empty, soiled sort, pockets

  • Account appearance: organization of rails, hanger racks, plastic, wet bags, posters and repaid bags

  • Truck Maintenance: timely communication of repairs, PM, accidents

  • Paperwork: work order preparation and follow-up, invoice accuracy (NOG billing), credits, collection requirements


  • Minimum of 3 years’ of experience within sales or a route sales role

  • Ability to lift 25 pounds on a frequent basis

  • Ability to drive commercial motor vehicle for up to 10 hours on a daily basis

  • High School Diploma or equivalent

  • Valid Driver’s License and Excellent Driving Record

  • Sense of direction/knowledge of area

  • Professional Appearance

  • Exceptional customer Service skills

  • Must have good communication skills

ImageFIRST employees are expected to:

  • Be Respectful: Value all we come in contact with

  • Be Remarkable: Create a positive moment with every interaction

  • Be Safe: Keep ourselves and those around us safe

  • Be Honest: Be guided by truthfulness in all we do


  • Competitive pay

  • Medical, Dental, Vision

  • 401k (match)

  • Paid Time Off Package

  • Great company culture

  • Collaborative team environment

EOE / Drug-Free Workplace

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.

ID: 2022-3217

External Company Name: ImageFIRST Healthcare Laundry Specialists

External Company URL:

Street: 1447 E 86th Place