Siemens CRM GBS (Customer Relationship Manager) in Mexico City, Mexico
Job Family: Sales
Req ID: 404912
Siemens Global Business Services (GBS) enables Siemens and external customers to accelerate their business transformation into a sustainable and digital future. Its portfolio comprises services driven by expertise and latest technology – with a strong focus on innovation and digitalization in areas like Business Administration, Finance, Human Resources, Supply Chain Management, Sales, Marketing and Engineering. Siemens GBS serves its customers globally out of four major regional hubs, one of which is GBS Americas.
This role is a fully customer focused role with the goal to drive profitable account growth and customer satisfaction across all business offerings. A team of full-time customer relationship experts across the region helps this role to accomplish its goals and fulfill its responsibilities. This role is a key member of the regional and global CRM team to enable customer centricity, drive growth, together with consistency in sales and relationship management across the Americas. This role works directly with the Hub leadership team and broader CRM organization to ensure maximum traction with our customers.
We are looking for a new role in Customer Relationship Management GBS Americas . This position will be based in MX with a hybrid and virtual schedule.
Core responsibilities of this dynamic role fall into four categories:
Account Management and Sales Enablement
-Establish 100% coverage of all customers with account reviews and account plans in the region
-Drive consistent engagement model between dedicated business CRM resources, account management, and customers
-Maintain regular schedule of Account Reviews in line with customer expectations
-Be the Go-to team for all customer issues, which are not covered through defined channels.
-Identify growth areas together with the business.
-Facilitate workshops with customers to identify growth opportunities
-Manage opportunity portfolio to help organization to accomplish its growth targets
-Drive a customer centric culture across the organization
-Customer interface of CRM organization and community across the region at C-Level, Function Head Level, and Operations.
-Regularly review and provide transparency of opportunity portfolio, customer health status, and cross business initiatives to regional organization and Hub leadership team
-Support Hub CRM team in preparation of reporting, KPIs, and performance analytics
-Drive and own local policies, which ensure consistent pricing and scoping of customer contracts
-Process owner of Sales and Limitation of Authority Process for the Region
-Define and own local policies, which ensure full and consistent transparency of all opportunities in the Region
-Align regional processes, tools, and governance topics with global guidance and strategy
You’ll win us over by having the following qualifications:
Outstanding communications skills and emotional intelligence to engage both with customers and the GBS organization to enable improved relationships and account growth.
English and Spanish proficiency
Ability to build, excite, and drive a team of true customer advocates, who successfully engage with the customer and Global Business Services to exceed customer expectations.
Deep understanding of what it means to exceed customer expectations and the ability to help the organization to accomplish continuously high scores in customer and user satisfaction.
Excellent collaboration and influencing skills, which motivate and drive sales teams and organization to outperform.
You’ll benefit from:
Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html.
Our commitment to diversity, equity, and inclusion:
We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI  here.
Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
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