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Job Number 24064548

Job Category Sales & Marketing

Location Mexico Regional Office, Ejercito Nacional No. 350 Suite 4C, Mexico City, MÉX, Mexico

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

POSITION SUMMARY

POSITION SUMMARY

Route incoming opportunities to the appropriate eLead Sales Manager. Manage all incoming electronic leads into the Sales office via fax, email, SFAWeb & CI/TY (Consolidated Inventory/Total Yield System), voicemail, and websites (e.g. Starcite), etc. Route leads via SFAWeb and/or CI/TY to the appropriate eLead Sales Manager in order to ensure that customer requests are responded to within the service level timeline for each incoming electronic lead. Accurately track all the leads and distribution. Provide SFAWeb & CI/TY support, including data input and report generation, as required. Monitor lead volume of each Sales Manager and re-route leads as needed. Handle team member and internal stakeholder requests in a professional manner. Perform other administrative assistant responsibilities as needed (e.g. contract generation, manager opportunity turnover, capture voicemail messages, etc) as directed by supervisor. Compile data and create reports from Marriott internal data sources (e.g. MRDW, SFAWeb, MarRFP database).

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Enter and locate work-related information using computers and/or point of sale systems. Perform other reasonable job duties as requested.

CRITICAL TASKS

CRITICAL TASKS

Sales Support

1. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, sending outgoing faxes, delivering incoming faxes, copying, opening or distributing mail).

2. Manage incoming leads from various sources (e.g. SFAWeb, fax, email, websites, Convention Visitor’s Bureau, etc).

3. Distribute all leads to appropriate eLead Sales Manager in a rotation process within the service level timeline.

4. Accurately track all the leads and distribution.

5. Provide SFAWeb & CI/TY support, including data input and report generation, as required.

6. Monitor lead volume of each Sales Manager and re-route leads as needed.

7. Understand Sales Manager staffing levels/changes in order to distribute leads appropriately to available managers.

8. Handle team member and internal stakeholder requests in a professional manner.

9. Effectively manage personal email inbox as well as Outlook lead boxes.

10. Perform other administrative assistant responsibilities as needed (e.g. contract generation, manager opportunity turnover, capture voicemail messages, etc) as directed by supervisor.

11. Respond to customer requests and send general correspondence in a professional and timely manner.

12. Compile data and create reports from Marriott internal data sources (e.g. MRDW, SFAWeb, MarRFP database).

13. Schedule meetings and plan team activities, as needed.

Guest Relations

1. Address customers’ service needs in a professional, positive, and timely manner.

Communication

1. Speak to customers and co-workers using clear, appropriate and professional language.

2. Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

3. Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.

4. Talk with and listen to other employees to effectively exchange information.

Working with Others

1. Support all co-workers and treat them with dignity and respect.

2. Develop and maintain positive and productive working relationships with other employees and departments.

3. Partner with and assist others to promote an environment of teamwork and achieve common goals.

Physical Tasks

1. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

2. Enter and locate work-related information using computers and/or point of sale systems.

Policies and Procedures

1. Maintain confidentiality of proprietary materials and information.

2. Protect the privacy and security of customers and coworkers.

3. Follow company and department policies and procedures.

4. Perform other reasonable job duties as requested.

ICRITI

CRITICAL COMPETENCIES

Analytical Skills

1. Computer Skills

2. Learning

Interpersonal Skills

1. Team Work

2. Interpersonal Skills

3. Customer Service Orientation

4. Diversity Relations

Communications

1. English Language Proficiency

2. Communication

3. Listening

4. Telephone Etiquette Skills

5. Writing

6. Applied Reading

Personal Attributes

1. Dependability

2. Integrity

3. Positive Demeanor

4. Presentation

5. Initiative

Organization

1. Detail Orientation

2. Time Management

3. Multi-Tasking

4. Planning and Organizing

PREFERRED QUALIFICATIONS

Education

1. High school diploma or GED; 2 years experience in the administrative assistance, clerical services, or related professional area.

OR

1. 2-year degree from an accredited university in Secretarial Studies, Business Administration, Hotel and Restaurant Management, or related major; no work experience required.

Related Work Experience At least 1 year of related work experience

Supervisory Experience No supervisory experience is required

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.