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Job Summary:

Under policy direction from the Hospital Manager or Field Manager (i.e. ROD/RTD) with support of and input from the Medical Director, the Technician or VA Supervisor performs a wide range of activities, providing quality patient care, excellent client service, management of finances, staffing and personnel operations, and discretionary activities, that serve to support exceptional medicine and effective business operations.

Knowledge, Skills, and Abilities:

• Have strong medical skills.

• Have customer service skills.

• Have human resource skills.

• Understand financial budget management.

• Have good communication skills, both written and oral.

• Be goal oriented.

• Ability to plan, organize and effectively present ideas and concepts.

• Ability to maintain a courteous and empathetic demeanor in high levels of stress.

• Ability to adapt to an environment of changing priorities and handle multiple tasks at once.

• Be willing to work long or irregular hours under pressure conditions.

Education and Experience:

• High School Diploma.

• Certified or Registered Technician status or equivalent practice experience of at least 5 years.

Authority:

• Interview, train, review, schedule, discipline, and discharge technical staff.

• Can spend up to $200/month without authorization.

• Can transfer employees to work another position within the hospital.

Physical Requirements:

• Dependable attendance is required.

• Any allergies to animals must be controllable through medication.

• Must be able to lift 40 pounds.

• Ability to walk, bend, stand and reach constantly.

• Ability to speak and hear sufficiently to understand, give information in person and over the telephone.

• Fine motor skills adequate for utilizing hospital equipment such as electric clippers, syringes, radiology equipment, laboratory equipment, computers, etc.

Duties:

The following is a list of essential job requirements. This list may be revised at any time and additional duties not listed here may be assigned as needed.

Job Functions and Job Responsibilities include overseeing that the following occur within the hospitals:

Staff Management - Technical Staff:

• Interview prospective candidates with appropriate references.

• Participate in staff performance reviews.

• Provide disciplinary action.

• Training, education, and developing of team members.

• Schedule the medical team utilizing the practices budget guidelines.

• Assign job responsibility to each staff member, directing traffic in hospital, i.e., patient care, treatments, and staff duties daily.

• Supervise staff to ensure that each job is being effectively handled.

• Employee policy enforcement.

• Monitor employee attendance, competence, and effectiveness.

Patient Management:

• Oversee the process of patient admitting, hospitalization and discharge.

• Responsible for administration, delegation, and completion of veterinarian’s medical orders.

• Mentor team members to ensure they follow VCA standards of quality medical care.

• Ensure that all patient medical and surgical records are complete and accurate.

Client Management:

• Oversee training of all staff in accordance with the principles of the VCA Mission Statement and VCA Standards of Client Service and that the above is known and practiced by all.

• Oversee client flow to ensure that clients and patients are seen and treated in a professional, timely and competent manner.

• Assist Medical Director with administration and review of client medical complaints.

• Oversee compliance with call back system including overdue reminder calls.

Office Management:

• Modify and update systems and procedures wherever needed to better serve clients, patients, the practice, and employees, i.e., modify schedules for the most productive use of time.

• Verify receipt of all inventory and supplies, mark invoices and packing slips received and send to VCA for payment.

• Ensure that the OSHA and Safety program, procedures and reports are being continuously monitored, and updated to keep the hospital in safety compliance.

Records Management:

• Oversee that records are kept up to date. This includes client records with charges, medical history, vaccine status, medications administered, laboratory reports, etc.

• Ensure that all hospital logs are being kept up to date and accurate (i.e. surgical monitoring, boarding, etc.).

• Ensure controlled substance logs are kept up to date.

• Understand and follow the VCA Controlled Substance Policy guidelines.

Company Programs:

• Understand, participate in and support planned marketing events and programs (i.e. Care Club, Home Delivery, etc.).

• Ensure that the hospital staff follows instructions for implementing marketing events and programs.

Facility Maintenance:

• Place orders for medications and medical supplies within the hospital budget.

• Oversee the maintenance and housekeeping of the hospital for cleanliness and organization of both the inside and outside of the building.

• Monitor janitorial responsibilities.

• Oversee the maintenance of medical equipment.

Meetings:

• Attend regional meetings.

• Attend/organize monthly team meetings in conjunction with hospital management team.

• Meet with the Medical Director, Hospital Manager, and Regional Technician Director to discuss, evaluate and plan for the welfare of the practice.

Communication:

• Read and respond to all communication in a timely manner.

• Ensure the VCA policies, guidelines and recommendations are quickly communicated to hospital staff and adequate training.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com