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Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Manager, Capacity & Operations - Global Talent Acquisition

This position is an individual contributor role reporting directly to the VP, Global Talent Acquisition Strategy & Operations. This role will partner across Global TA and with our Analytics team to design and deliver an operational excellence framework, data transparency, and a robust GTA resourcing and capacity management process. This position is instrumental in our GTA Transformation and ability to scale the operations to meet the growing business demand.

Role

• Leverage your operational excellence, program/project management, and analytic capabilities to optimize the CoEs best practices for transparency, data integrity, and scalable solutions.

• Optimize GTA resourcing, using your org design and analytical skills to adapt the capacity planning model to meet the evolving needs of our growing business.

• In partnership with GTA Leadership Team, design and recommend new operating model that drives greater efficiency and effectiveness through functional hiring.

• Build change management and communication strategies to support the evolution of the function.

• Partner with Analytics team to establish best practices for workforce planning; assess skills required to deliver on business strategy and evolve the resourcing model to ensure a competitive advantage in the war for talent.

• Closely monitor and manage resource shortages and capacity constraints to deliver on aggressive hiring targets. Partner with service providers to deliver an agile, scalable resourcing model.

• Manage budget and funding approach for people planning and resource management.

• Take on new projects/initiatives to make continued progress towards best in class talent acquisition.

About You

• Have a passion for enabling best in class operations

• Skilled in agile project management with penchant for operational excellence

• Strong capability in resource/capacity planning and utilization, project management, org design, and change management

• Robust analytics background and financial acumen

• Strong communication and strategic thinking skills will help in managing stakeholders and external partners to deliver on our targets

Pay Range

$99,000- $158,000 USD

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges