National General Insurance Company PIP Telephone Claims Representative I, II, Sr. in Miami, Florida
Entry level Trainee's would be ideally located in the Greater Miami area, however, experienced PIP adjusters can be located remotely in the S/E area of the US
Responsible for investigating and confirming the facts of loss for complex automobile accidents. Determines coverage, liability, damages and otherwise adjusts and negotiates claims within limit of authority. Mentors junior employees.
Handles investigation regarding all aspects of complex auto claims (coverage, liability and damages) with the exercise discretion and independence within increased level of authority
Applies advanced understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department
Determines subrogation or fraud potential and how to handle for complex cases
Identifies customer needs and works to meet those needs using appropriate customer service skills
Recognizes and identifies body parts of a vehicle and understanding other potential property damage
For claims involving injuries (if handled), learns how to review, evaluate, and negotiate moderate to complex injury claims
This job does not have supervisory duties
Education and Experience
Bachelor’s degree preferred or equivalent experience
3 or more years of related experience
Certificates, Licenses, Registrations
- Ability to obtain and maintain adjuster licenses as required
Advanced customer service orientation
Advanced verbal and written communication skills
Advanced time management skills from a global case management or pending perspective (vs. transactional)
Strong problem solving and analytical skills; ability to detect differences and issue recognition from multiple sources
Proficient in Word and Outlook
National General prides itself on offering our employees a robust Total Rewards package which includes base salary. The base range offered for the role is: $43,500 - $85,000 and may vary based on internal equity, and job-related skills, knowledge and experience; among other factors. Other financial components may be added as part of the competitive compensation package, in addition to a full range of benefits, dependent on the level and position offered.
National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.
In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.
National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.
National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!