Job Information
University of Miami Program Coordinator in Miami, Florida
Current Employees:
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The University of Miami/UHealth Gordon Center has an exciting opportunity for a full-time Program Coordinator to work in Miami, FL. The Program Coordinator coordinates day-to-day operations of the program. Moreover, the incumbent assists with the development, organization, production, and evaluation of the program to achieve its mission, goals, and objectives. An employee in this position demonstrates familiarity with University policies and procedures and ensures program compliance.
CORE JOB FUNCTIONS
Acts as a liaison to program constituents.
Assist with the preparation and/or delivery of program content.
Facilitates collaboration between different schools, community agencies, and/or academic support units throughout the University.
Coordinates the collection, compilation, and analysis of program activity data.
Drafts comprehensive, statistical, and/or narrative program reports and evaluations, and monitors program effectiveness, making suggestions for revisions when appropriate.
Coordinates the scheduling of program components.
Drafts and initiates correspondence, develops agendas, maintains calendars, assists in accumulation of reference materials, and coordinates and attends committee meetings.
Assists with the development and implementation of program marketing.
Provides assistance and support for participants and/or program constituents in all administrative aspects of the program and maintains files and/or program data.
Adheres to University and unit-level policies and procedures and safeguards University assets.
DEPARTMENT SPECIFIC FUNCTIONS
Registration and Learner Support for Prehospital Emergency Training courses (30%)
Clearly communicate with registrants course descriptions, target audience, prerequisites, and requirements to ensure proper class placement.
Collect payment of appropriate course fees and provide receipt or arrange for subsequent billing.
Process credit card transactions appropriately, following bank and Gordon Center procedures, including recording information for required University of Miami reporting.
Maintain and update course records for enrollment in each class, regularly monitoring registration levels and preparing summary reports. Communicate regularly with division leadership regarding registration numbers or issues.
Manage advance dissemination of course materials as called for, including e-course licenses/keys, manuals, and pretests.
Create records in Prehospital Emergency Training Division database for each class, selecting appropriate agenda.
Accurately enter in database the class and learner information. This encompasses retrieving, saving, and tracking securely submitted data.
Using prescribed template, upload learner completions and instructor lists by course, via American Heart Association’s online platform for awarding of electronic course completion cards. Generate and check for accuracy: class roster, performance reports, learner completion letters and/or certificates, course completion e-cards, and other reports, forms, correspondence or invoices as required. Assemble complete and orderly file for each class (digital and/or hard-copy), according to prescribed guidelines and checklist, and including sign-in sheets, registration forms, and agendas. Provide constituent agencies with requested documentation of attendance and/or completion and performance for relevant learners. Greets, provides direction and general support to Gordon Center visitors and learners.
Answers phone calls, provides information to callers, or connects callers to appropriate staff.
Plan and arrange for catering, set-up and clean-up of refreshments or meals for specific classes or meetings.
Provide exemplary customer service to registrants, learners, instructors, constituent groups, and colleagues, including troubleshooting as needed, to resolve reported problems and obviate potential issues.
Monitor online inventories for American Heart Association course keys and e-cards and report depleting quantities for timely reordering.
Assist with preparing handouts, materials and packets for Prehospital Emergency Training Division courses and special events.
Maintain accurate, current, and complete files for each instructor consistent with database record, including creating for each new hire and updating for those whose employment has ended.
Retrieve from scheduling application and input instructor assignments into relevant class agendas, upon availability of class data.
Coordinate with division leadership regarding communications and reminders with instructors and simulation technicians.
Generate quarterly reports tracking American Heart Association instructor card expiration dates, assess whether renewal criteria have been met, and facilitate required processes for timely renewal.
Manage registration/attendance and take part in mandatory Instructor Updates and, onboarding of new instructors to initiate and maintain open, two-way communication.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS
High school diploma or equivalent
Minimum 1 year of relevant experience
Skill in completing assignments accurately and with attention to detail.
Ability to analyze, organize and prioritize work under pressure while meeting deadlines.
Ability to process and handle confidential information with discretion.
Ability to work evenings, nights, and weekends as necessary.
Commitment to the University’s core values.
Ability to work independently and/or in a collaborative environment.
Proficiency in computer software (i.e. Microsoft Office).
Any relevant education, certifications and/or work experience may be considered.
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The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here (https://www.hr.miami.edu/careers/eo-ada/index.html) for additional information.
Job Status:
Full time
Employee Type:
Staff
Pay Grade:
H5