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Zions Bancorporation Technology Operations Support Manager (Business Analysis Mgr) in Midvale, Utah

About Zions Bancorporation

Did you know that Zions Bancorporation is one of the nation’s premier financial services companies with total assets exceeding $70 billion? With local management teams at the helm in 11 western states, Zions is dedicated to making a difference in their local communities.

We are transforming what it means to work for a financial institution. We operate in a fast-paced, information-driven environment, which means we need people who bring diverse experiences, perspectives, and expertise to meet ever-changing demands. Your ability to adapt, learn innovate and collaborate with a dynamic team helps us provide exceptional service to our customers and communities.

The Enterprise Technology and Operations (ETO) division is committed to helping our employees grow, develop, and advance in their career. Our Workforce of the Future, Diversity, Equality, and Inclusion (DEI), and Upskilling initiatives allow you to network across the organization, volunteer in our community, and build your technical and soft skills. We believe that investing in your success and well-being is an investment in our customers and our business.

Together we are building a culture that values diversity, celebrates growth and creates a space of belonging for all our team members. Our people are what set us apart and make us great.

Zions is seeking a Technology Operations Support Manager

Zions Bancorporation is seeking a Technology Operations Support Manager within the Technology Reliability, Engineering and Operations (TREO) Frontline Group. This is a key frontline manager role and requires previous technology management experience and someone who will lead by example in identifying and implementing new ideas and process improvements. The Technology Operations Support Manager will be primarily responsible for leading the Technology Operations area of TREO including Production Control, Data and File Transmissions and other key technology components in a 24x7 environment. A successful leader in this area will get the right people doing the right things at the right time.

Responsibilities:

  • Responsible for managing employee performance, development and career advancement for your team.

  • Establish, monitor, and ensure achievement of department goals and objectives including maintaining aggressive Service Level Agreements and quality metrics.

  • Set, measure, and manage Objectives and Key Results (OKRs) and ensure proper documentation of policies and procedures for operational and regulatory requirements.

  • Other duties as assigned.

    Qualifications:

  • Experience as a manager in a technology operations role

  • Bachelor’s in Business Administration, Accounting, Information Systems, or a related field and 6+ years’ experience in areas aligned to Information Technology (IT) operations support as noted above.

  • Excellent written and verbal communication; must be able to communicate effectively across business lines and functional areas.

  • Experience creating, improving, and maintaining IT Operations documentation and Runbooks.

  • Ability to produce, publish, and distribute operational reports pertaining to the status of operational functions and processes.

  • Advanced problem-solving skills and proven ability to make sound decisions.

  • Experience organizing team artifacts, projects, and work queues.

  • Act as a liaison with various departments, management, and staff to resolve problems and improve processes and procedures.

  • Ability to review, analyze, and evaluate technical processes and procedures.

    Flexibility and Location:

    This opportunity will be located in our brand new Zions Technology Center.

    (We have a hybrid schedule of 3 days in the office and 2 days at home if you are within the Salt Lake City area)

    The Zions Technology Center is a 400,000-square-foot technology campus in Midvale, Utah. Located on the former Sharon Steel Mill superfund site, the sustainably built campus will be the company’s primary technology and operations center. This modern and environmentally friendly technology center will enable Zions to continue to compete for the best technology talent in the state while providing team members with an exceptional work environment with features such as:

  • Electric vehicle charging stations and close proximity to Historic Gardner Village UTA TRAX station.

  • At least 75% of the building is powered by on-site renewable solar energy.

  • Access to outdoor recreation, parks, trails, shareable bikes and locker rooms.

  • Large modern cafe with a healthy and diverse menu.

  • Healthy indoor environment with ample natural light and fresh air.

  • LEED-certified sustainable building that features include the use of low VOC-emitting construction material

Req ID: 058581

Equal Opportunity Employer It is the policy of this corporation to provide equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, veteran status, sexual orientation, gender identity and expression or any other characteristic protected by applicable law. This policy is established and administered in accordance with all applicable federal, state, and local laws. If you are an individual with disabilities who needs accommodation, or you are having difficulty using our website to apply for employment, please contact us at (801) 844-7628, Mon.-Fri. between 9 a.m. - 5 p.m. MST. Click here to view applicable Federal, State and/or local employment law posters.

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